Senior Operations Manager

Senior Operations Manager / Brand Lead – Adventure Camps

Hybrid Role \| Head Office \+ Operational Sites Circa £32,000 DOE Full\-Time, Permanent

Help Shape the Future of Adventure Camps

Adventure Camps is a fast\-growing children’s activity and holiday camp company delivering high\-energy, creative, and memorable experiences for children across multiple locations.

We are now looking for a Senior Operations Manager to help take Adventure Camps to the next level.

This is a key leadership role for someone who thrives in fast\-paced environments, loves creating structure from chaos, and wants to play a major role in scaling an ambitious and growing business.

You’ll work closely with the COO and wider leadership team to lead the operational delivery of Adventure Camps, support expansion into new locations, improve systems and processes, and help create an exceptional experience for children, families, and staff.

This is not a desk\-only admin role. We’re looking for someone proactive, organised, calm under pressure, and excited by growth.

The Role

As Senior Operations Manager, you’ll oversee the day\-to\-day operational delivery of Adventure Camps across multiple sites.

You’ll play a vital role in:

· leading operational planning and delivery

· supporting and managing site teams

· improving systems and accountability

· ensuring camps run smoothly and safely

· helping prepare the business for future regional expansion

You’ll help build the operational backbone of a growing organisation.

Key Responsibilities

Operational Leadership

· Lead the operational delivery of Adventure Camps across all locations

· Ensure camps are fully staffed, organised, and operationally prepared

· Coordinate seasonal planning, logistics, schedules, and delivery

· Support the implementation of systems, SOPs, and operational improvements

Team Leadership

· Support and manage Site Managers and operational teams

· Create a culture of accountability, professionalism, and positivity

· Conduct regular check\-ins and operational reviews

· Work closely with Recruitment and Customer Experience teams

Staffing \& Workforce Coordination

· Support workforce planning and staffing readiness

· Ensure staff are appropriately trained and prepared

· Help identify staffing gaps and operational risks early

Delivery Quality \& Customer Experience

· Help maintain exceptional standards across all camps

· Monitor customer feedback and operational performance

· Resolve issues quickly and professionally

· Continuously improve the parent and customer experience

Systems \& Growth Support

· Help improve workflows, communication, and operational systems

· Support operational readiness for new venues and expansion

· Attend partnership or venue meetings where operational input is needed

Safeguarding \& Compliance

· Support high standards of safeguarding and operational safety

· Ensure camps operate in line with policies and procedures

· Assist with incident management and operational compliance

About You

We’re looking for someone who is:

· highly organised and proactive

· calm under pressure

· a strong communicator and team leader

· solutions\-focused with a positive attitude

· capable of managing multiple moving parts

· excited by growth and improvement

You’ll likely have experience in:

· operations management

· childcare, education, hospitality, events, or multi\-site operations

· team leadership and coordination

· scheduling, logistics, or workforce planning

Experience working in fast\-paced operational environments is highly desirable.

Why Join Adventure Camps?

This is a unique opportunity to join a growing organisation at an exciting stage of its journey.

You’ll have the chance to:

· play a key role in shaping the future of the business

· grow into a senior leadership position over time

· work within a creative, energetic, and ambitious environment

· help create meaningful experiences for children and families

We are building something with long\-term vision, and we’re looking for people who want to grow with us.

Additional Information

· Travel between sites will be required

· Some evening and seasonal flexibility will be needed during peak periods

· Enhanced DBS check required

Pay: £32,000\.00 per year

Benefits:

• On\-site parking

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