(Senior) Operational Key Account Manager (m/f/diverse)
- Location: Neu\-Isenburg
- Employment level: Direct entry
- Function: Logistics / Cargo
- Working time: Full time
Tasks
- Act as the primary operational contact for assigned key accounts, ensuring successful end\-to\-end implementation, stabilization, and continuous operational management.
- Design and price operational transport solutions for regular business requests, balancing customer requirements, service quality, operational feasibility, and profitability.
- Support customer tenders from an operational perspective.
- Create and maintain SOPs with clear operational instructions for Customer Service Teams.
- Monitor and optimize profitability and service quality in collaboration with t:m interfaces.
- Prepare for and participate in Quarterly Business Reviews and other operational meetings with customers.
- Identify and implement operational process improvements.
- Provide operational project support.
Behind the scenes
…what if, is what we do when time matters
At time:matters, we’re the experts in high\-performance logistics. We love what we do—and have for over 20 years! Join our team, help shape the future of time:matters, and embark on your career journey with us!
Requirements
- Bachelor’s degree \+ 5 years, Master’s \+ 3 years, or vocational training \+ 8 years of relevant logistics experience.
- Ideally, several years of experience in handling and managing radioactive and/or temperature\-controlled shipments in the Life Sciences sector, including a good understanding of the related operational and regulatory requirements (esp. GDP).
- Fluent in English.
- Strong organizational and analytical skills, with excellent proficiency in MS Excel and ideally MS Power BI.
- Independent, solution\-oriented and pragmatic approach, with strong problem\-solving skills.
- Excellent intercultural and communication skills to work effectively in a matrix organization.
- Strong negotiation skills.
- Severely disabled applicants with equal aptitude are given preferential treatment.
Benefits
Company bonus (if applicable)
Free parking
Flight privileges
Business cell phone / iPad
Employee events
Hybrid working possible
Flexible working hours
Development programs / Training options
Company doctor
Showers
Free snacks / drinks
EGYM WellPass
Discounts
Company bonus (if applicable), Free parking, Flight privileges, Business cell phone / iPad, Employee events, Hybrid working possible, Flexible working hours, Development programs / Training options, Company doctor, Showers, Free snacks / drinks, EGYM WellPass, Discounts
Contact
Melina Nikolopoulos
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HR
time:matters GmbH
About time:matters GmbH
We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life\-saving stem cells and important documents by air, rail and road quickly and reliably from A to B \- if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor\-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality?
Learn more
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