Senior Facilities Manager / 0001 - Head Office, Watford

Job specification for the position of: Senior Facilities Manager

Core hours: 48

Reporting to: Head of Finance

Department: Finance

Location: Head Office, Watford

The role:

An exciting opportunity has arisen for a senior facilities manager to join the facilities and pub services team at head office, in Watford. The successful applicant must live or relocate to within a commutable distance to Watford.

This is a varied and challenging role, responsible for helping to lead the management of a diverse portfolio of facilities, utilities and property\-related services across the Wetherspoon estate. Working closely with both internal stakeholders and external service providers, the successful candidate will ensure that pubs receive the highest\-possible level of service, while maintaining strong commercial control, compliance and operational efficiency.

The facilities and pub services team manages a broad range of business areas, including:

• refuse and recycling


• utilities (electricity, gas and water)


• service providers (including PHS washroom services, BOC dispense gas, hotel linen and car parks)


• on\-site staff accommodation


• business rates (including material change in circumstance (MCC) appeals)


• business improvement districts (BIDs)


• council tax


• service charges


• landlords\` insurance


• third\-party incidents


• ancillary property matters


• environment matters (including packaging regulations, deposit\-return schemes and energy\-saving trials and initiatives)

• supporting the daily management of the team


• helping to lead and develop the facilities team, promoting high standards of performance, customer service and continuous improvement


• managing relationships with external suppliers and service providers, ensuring that contractual obligations and service\-level agreements are achieved


• ensuring that pubs receive a prompt, professional and effective service across all areas of responsibility


• identifying opportunities to improve service delivery, reduce costs and drive operational efficiencies


• monitoring suppliers\` performance through regular reporting, meetings and performance reviews


• investigating operational issues and working collaboratively with suppliers and internal departments to resolve them effectively


• analysing operational and financial data to identify trends, risks and opportunities


• assisting in preparing reports and presentations for senior management


• ensuring compliance with relevant legislation, company policies and contractual requirements


• building strong working relationships with area managers, operations, finance, property and other key stakeholders

• previous management experience, including line management responsibilities


• excellent organisational skills, with the ability to manage multiple priorities


• strong analytical and problem\-solving ability


• commercial awareness, with experience of managing budgets and/or suppliers\` costs


• excellent interpersonal and communications skills


• ability to build effective relationships with internal and external stakeholders


• high level of numeracy, accuracy and attention to detail


• self\-motivated and proactive


• strong leadership and people\-management skills


• commercially minded, with a continuous\-improvement mindset


• ability to work under pressure and meet deadlines


• flexible and adaptable to changing business priorities

• competitive salary


• 25 days\` paid holiday (plus bank holidays) pro rata; head\-office bonus scheme; car allowance; free shares (after 18 months with the company); private medical insurance; contributory pension scheme

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