Senior Account Manager
About MIS Conversions
MIS Conversions is a leading specialist in Light Commercial Vehicle (LCV) conversions, delivering high‑quality, compliant, and innovative solutions for fleet operators, commercial customers, and bespoke applications. With in‑house machining, fabrication, woodworking, electrical, and assembly capabilities, we provide end‑to‑end conversion solutions from our Doncaster facility.
As the business continues to scale, we are seeking a Senior Account Manager to strengthen customer relationships, manage key accounts, and ensure exceptional service delivery across major programmes.
What MIS Conversions Offers
- A senior customer‑facing role with real influence on customer satisfaction and business growth.
- Opportunity to shape and develop key accounts within a growing conversion business.
- A supportive, dynamic environment with clear progression opportunities.
- Auto enrolment pension, 5\.6 weeks holiday, and the chance to earn 3 extra holiday days over the first three full years of employment.
- 24/7 Employee assist program to help with life’s problems.
- A Health cash plan financed by the company after passing probation.
- Free car parking.
The Senior Account Manager is responsible for managing and developing key customer accounts, ensuring seamless communication, accurate specification management, and high levels of customer satisfaction. The role acts as the commercial bridge between customers and internal teams, ensuring that expectations are clear, achievable, and delivered to MIS Conversions’ high standards.
This is a senior customer‑facing role that requires commercial awareness, technical understanding, and strong relationship‑building skills.
Key Responsibilities
Account Management \& Customer Relationships
- Own and manage relationships with key fleet, commercial, and public‑sector customers.
- Serve as the primary point of contact for all account‑related communication.
- Conduct regular customer meetings, reviews, and site visits to maintain strong engagement.
- Understand customer requirements, challenges, and future needs to support long‑term partnerships.
- Manage customer orders from initial enquiry through to delivery, ensuring clarity of specification and timelines.
- Work closely with Operations, Engineering, and Production Planning to ensure customer requirements are achievable and aligned with capacity.
- Monitor progress of builds and proactively communicate updates, risks, and changes to customers.
- Support the smooth handover of new programmes into production.
- Prepare quotations, pricing updates, and commercial proposals in collaboration with internal teams.
- Ensure all work is delivered within agreed commercial terms and profitability targets.
- Identify opportunities for account growth, upselling, and additional services.
- Translate customer specifications into clear internal instructions for engineering, production, and compliance teams.
- Participate in internal planning meetings to represent customer interests and ensure alignment.
- Support continuous improvement by feeding customer insights back into product development and operational processes.
- Ensure all customer requirements meet relevant regulatory, safety, and Type Approval standards.
- Manage customer feedback, complaints, and corrective actions professionally and promptly.
- Maintain accurate account records, forecasts, and reporting.
- Proven experience in account management, customer service, or commercial roles within automotive, LCV conversions, engineering, or manufacturing.
- Strong understanding of vehicle conversions, fleet requirements, or technical specifications (advantageous).
- Excellent communication, relationship‑building, and negotiation skills.
- Ability to interpret technical information and translate it into clear customer communication.
- Highly organised, proactive, and able to manage multiple accounts simultaneously.
- Strong commercial awareness and problem‑solving ability.
- Full UK driving licence.
Benefits:
- Free parking
- Health \& wellbeing programme
- On\-site parking
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