Sales Team Manager
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
The Sales Manager is responsible for delivering commercial sales growth by the day\-to\-day supervision, coaching and performance management of a team of Sales Account Managers, ensuring they consistently deliver our value proposition to dealer partners. The role focuses on generating sales growth, enabling strong execution, improving capability and maintaining high standards of activity, conduct and outcomes.
RESPONSIBILITIES
- Creating a coaching culture, providing regular, structured coaching to improve the quality and effectiveness of dealer interactions.
- Reinforcing clear standards for value led insight driven engagement.
- Supporting Account Managers to translate products, services and insight into practical dealer value.
- Call observing, reviewing and feeding back on real dealer activity to improve consistency and confidence.
- Using data, MI and CRM insight to focus effort, address performance gaps and recognise good practice.
- Use sales, activity and quality data to identify performance gaps and coaching priorities.
- Support Inside Sales Account Managers to plan territory activity effectively and stay focused on value adding work.
- Support improvement in proposal quality, conversion and dealer engagement.
- Monitor delivery against agreed targets and service standards, taking corrective action where required.
- Ensure Direct Sales Account Managers maintain a clear focus on delivering dealer value, not just activity.
- Support complex dealer situations or conversations alongside Inside Sales Account Managers when needed.
- Reinforce consistent messaging aligned to appetite, policy and propositions
- Lead a high performing, engaged team, and sponsor people initiatives within the team
- Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours
- Manage the recruitment, development, reward and talent \& succession planning of the team
- Role model the value of diversity in building high performing teams
- Establish an effective communication and feedback framework to ensure messages are effectively disseminated throughout the function
- Support sustainable growth though sponsoring career development and robust talent \& succession planning
- Experience supervising or leading an internal or field\-based sales function
- Strong coaching and feedback skills with a practical, supportive approach.
- Ability to manage performance through data, observation and regular dialogue.
- Good understanding of structured sales and relationship management practices.
- Strong communication skills and confidence working closely with people.
- Comfortable using CRM systems and performance data.
- Experience within motor finance, automotive or regulated financial services.
- Knowledge of regulatory and conduct requirements.
- Experience supporting new starters or developing early career colleagues.
ABOUT US
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250\.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers:
https://www.closebrothers.com/life\-close\-brothers\#374017299\-899295541
To find out more about our benefits:
https://www.closebrothers.com/employee\-benefits
To find out more about our commitment to creating an inclusive environment:
Our Responsibility \- Diversity and inclusion ¦ Close Brothers Group
At Close Brothers Group, we are all connected by our mission to be the best place in the UK for wealth professionals and their clients.
We believe that everyone should think ahead, have a financial plan and invest wisely. Our clients are professionals, business owners, individuals, charities, families, and employers, who rely on our clear financial advice and investment management services to preserve and grow their long\-term savings and investments.
We are a team of about 900 people based in 15 offices across the UK. Our geographic footprint means we can combine a local approach with face\-to\-face services to enable strong, long\-term relationships with our clients.
Sustainability is fundamental to our purpose and we have a responsibility to help address the social, economic and environmental challenges facing our business, colleagues and clients. We strive to do the right thing and are dedicated to helping the charities that matter most to our people.
Our vision is to develop an open and inclusive company that ensures everyone is valued, respected and included, so that in years to come our business will represent a diverse and inclusive workforce from the top down.
We look to recruit individuals from all different backgrounds. If this job is of interest to you but you do not meet every criteria then we encourage you still to apply as we are open to providing training opportunities. As an early adopter of hybrid working we are open to discussing all types of flexible working options, helping you to balance your work and home life.
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