Sales Support Executive
C&M Travel Recruitment
London
Full-time
GBP 30,000 – 35,000
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Sales Support Executive, Experiential Bespoke Travel Company are looking for a new Sales Support Executive to join their small specialist team and provide administrative support in the production and execution of their tailormade journeys. A salary of 28K-35K is on offer dependent upon experience.
Sales Support Executive Responsibilities:
- Support sales colleagues across all stages of the client journey
- Deliver consistently high standards of customer care
- Check service availability and prepare quotations
- Track booking deadlines and confirm arrangements
- Finalise travel plans and secure all trip components
- Maintain accurate, up-to-date records in the client portal and internal systems
- Perform quality checks to ensure completeness
- Identify opportunities for additional sales
- Manage invoicing and process payments across platforms
- Issue tickets and prepare clients ahead of departure
- Coordinate with local partners to confirm services and resolve issues
- Work with sales team to handle requests and resolve problems throughout the trip lifecycle
- Recommend improvements to systems and client experience
- Arrange upgrades, confirm with suppliers, and ensure correct billing
- Send pre-departure welcome packs
- Manage post-trip feedback and share insights internally
- Confirm special arrangements and key celebrations with accommodation providers
- Provide out-of-hours assistance when required
- Experience working within a comparable role with the travel sector – essential
- Strong Knowledge of logistics on the ground - desirable
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