Sales Support / Customer Care Executive
Full\-time \| Office\-based \| Dublin 12 \| €32,000 *(OTE €35,000\)*
Join a business where what you do matters
Universal Products Ltd is an established, independent Irish business supplying quality hardware to window \& door manufacturers and the repair and maintenance trade.
We’re a close\-knit, energetic team where everyone plays an important part. This is a great opportunity for someone who wants real responsibility, variety and the opportunity to make a difference.
Our Purpose \& Passion
“Helping our customers become more successful.”
This is at the heart of everything we do.
Whether we’re taking an order, answering a question, solving a problem or identifying an opportunity, our focus is always on helping our customers succeed. We want someone who genuinely enjoys working with customers and takes pride in making a difference to their business.
What you’ll be doing
- Supporting our Sales Team with customer orders, queries and opportunities.
- Building strong relationships with an established customer base.
- Taking ownership of customer enquiries and seeing them through to completion.
- Processing orders for key Window \& Door Manufacturing customers.
- Handling customer complaints professionally and making sure issues are resolved.
- Working closely with Sales, Warehouse and Inventory to deliver a great customer experience.
- Providing feedback and ideas to improve how we work.
- Helping customers by phone and email.
- General office administration and other duties as required.
- Occasionally supporting our Retail Shop and serving trade customers.
You don’t need years of experience. We’re looking for someone who is bright, motivated, organised and keen to learn.
You’ll ideally have:
- Excellent communication skills and a confident telephone manner.
- A genuine interest in customers and their needs.
- The ability to take responsibility and work without constant supervision.
- Strong organisational and time\-management skills.
- Good Excel and Word skills.
- Technical aptitude and the ability to learn products quickly.
- Previous customer relationship or sales support experience is an advantage.
- Experience with SAP Business One or CRM systems is an advantage.
- Construction industry experience is an advantage, but not essential.
Our Core Values are at the heart of how we work:
Ownership
Take responsibility, follow things through and get things done.
Team Player
Work together, support your colleagues and contribute to the team.
Professional
Take pride in what you do and how you do it.
Yes, Can\-Do Attitude
Be positive, look for solutions and be willing to have a go.
We’re looking for someone who genuinely identifies with these values.
What’s in it for you?
- €32,000 salary.
- Quarterly bonus of up to €750.
- Opportunity to develop your career.
- A role with genuine responsibility and autonomy.
- A fast\-growing Irish SME where your contribution is visible.
- Monday–Thursday 8am–5pm, Friday 8am–4pm.
- Full\-time, office\-based role in Dublin 12\.
- Free parking on site.
- Bike to Work Scheme.
- Regular staff events and team activities.
- Free food and treats regularly provided.
- A friendly, energetic and supportive working environment.
If you’re enthusiastic, enjoy dealing with people, want to learn and like the idea of being given responsibility rather than simply being given tasks, we’d love to hear from you.
Apply now to join Universal Products Ltd . careers@universalproducts.ie
Job Types: Full\-time, Permanent
Pay: €32,000\.00\-€35,000\.00 per year
Work Location: In person
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