Floor Manager

We are looking for an experienced, energetic and hands\-on Floor Manager to join our team and take responsibility for the smooth running of service.

You will be a key member of the management team, leading the front\-of\-house operation, maintaining exceptional service standards and ensuring every guest receives a consistent, welcoming and professional experience.

This is a hands\-on role suited to someone who enjoys leading from the front, developing people and taking ownership of the operation.

Key ResponsibilitiesService \& Operations

• Lead and manage the floor during daily service.


• Ensure consistently high standards of guest service and hospitality.


• Manage reservations, table plans, guest flow and service timings.


• Maintain excellent communication between the floor, bar and kitchen teams.


• Resolve guest issues professionally and efficiently.


• Monitor service standards and take immediate action where required.


• Conduct pre\-service briefings and post\-service debriefs.


• Ensure the venue is opened, operated and closed to the required standard.


• Maintain company SOPs, health \& safety and food safety standards.

• Lead, motivate and support the front\-of\-house team.


• Delegate responsibilities effectively throughout each service.


• Train and coach team members to improve performance.


• Assist with onboarding and development of new employees.


• Provide feedback and contribute to staff performance reviews.


• Maintain high standards of appearance, punctuality, professionalism and conduct.


• Build a positive, accountable and team\-focused working environment.

• Support the General Manager in achieving sales and profitability targets.


• Monitor service performance, labour costs and productivity.


• Drive average spend through effective upselling and product knowledge.


• Minimise waste, errors and unnecessary costs.


• Monitor stock levels and support stocktaking procedures.


• Understand key restaurant KPIs and use them to improve performance.

• Act as a senior point of contact for guests.


• Build strong relationships with regular customers.


• Proactively identify opportunities to exceed guest expectations.


• Handle complaints and difficult situations calmly and professionally.


• Ensure the restaurant experience consistently reflects the venue's brand and standards.

• Previous experience as a Floor Manager, Assistant Manager, Restaurant Manager, Bar Manager or Senior Supervisor.


• Strong understanding of restaurant and hospitality operations.


• Proven experience leading and developing a team.


• Excellent communication and organisational skills.


• Strong commercial awareness and understanding of hospitality KPIs.


• Ability to remain calm and decisive in a busy service environment.


• A genuine passion for hospitality and guest experience.


• Professional, positive and solutions\-focused approach.


• Ability to work evenings, weekends and public holidays as required.

Expected hours: 25\.0 – 40\.0 per week

Benefits:

• Bike to work scheme


• Company events


• Employee discount

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