Sales Office Manager

We are seeking a dynamic and experienced Sales Office Manager to lead the planning, coordination, and execution of all meetings, events, and group bookings at Radisson Blu Liverpool . This role is pivotal in ensuring a seamless client journey from enquiry through to event delivery, while maximising revenue and maintaining the highest standards of service.

Key Responsibilities – Sales Office Manager

Operational Excellence

• Oversee the management and audit of PMS ensuring all event details are accurately entered and function sheets are clear and comprehensive as well as PMS for billing elements.


• Cross assistance within reservations for blocks and transient where needed to support the office function.


• Maintain an effective filing system and PMS processes to ensure smooth operations and data integrity.


• Coordinate with the Hotel Reservations team to manage group bedroom blocks for events.


• Liaise with the Operations Manager and Head Chef to communicate event requirements and last\-minute changes.


• Ensure all daily Reservations and Meetings \& Events revenue is accurately captured and charged.

Client Experience \& Event Delivery

• Manage the full client journey from enquiry to post\-event follow\-up, ensuring a seamless and professional experience.


• Conduct and manage show\-rounds for prospective clients.


• Ensure all customer requests and enquiries are handled efficiently and professionally.


• Carry out post\-event follow\-ups and aftersales calls to gather feedback and secure repeat business.

Team Leadership \& Collaboration

• Lead and engage with the operations team and sales office team to create commercial culture, ensuring high performance and proactive client engagement.


• Host and support the weekly operations meeting, reviewing all upcoming events with relevant departments.


• Collaborate with cross\-functional teams to support operational delivery and revenue growth.

Sales \& Revenue Management

• Monitor and follow up on all enquiries to maximise conversion and client satisfaction.


• Execute proactive telesales and outreach to drive new business and meet revenue targets.


• Support the delivery of monthly revenue budgets and forecasts.


• Support GM and sales team in budgeting process, weekly forecasts.


• Increase the share and profitability of existing accounts while securing new business across key market segments.

Marketing \& Business Development

• Represent Radisson Blu Liverpool at trade shows, exhibitions, and agency visits to promote the Meetings \& Events offering.


• Collaborate with the remote sales team to drive agency relationships and new business.


• Work with marketing teams to develop and execute targeted campaigns for Meetings \& Events.


• Develop and manage marketing metrics and analytics to measure campaign effectiveness and identify areas for improvement.

Reporting \& Strategy

• Produce and analyse daily, weekly, monthly, and quarterly reports to track performance and identify opportunities.


• Stay informed on industry trends and competitor activity to maintain a competitive edge.


• Devise and deliver training strategies to engage hotel team members in identifying and converting sales leads.


• Be integral in the budget process and responsible for delivery and execution of your department


• Attend HOD meetings and commercial reviews to reflect and report on your business.

Experience

• Attend HOD meetings and commercial reviews to reflect and report on your business.


• The employee should be a positive, pro\-active, outgoing and energetic individual with a “can do” attitude


• They must have a proven track record in converting Wedding, Conference and Event enquires to confirmed sales.


• A minimum of 3 years’ experience in, Conference and Events or Sales Management role is required.


• An in\-depth knowledge of Opera PMS and M\&E CRM is essential.


• The candidate must have strong organisational and communication skills with a pride in the attention to detail they take in their work.


• We are looking for highly motivated person with good business acumen and an eye for an opportunity and detail

Profit

• Prepare and manage departmental budgets.


• Develop and execute sales strategies to drive revenue.


• Pro\-actively pursue all practices in\-line with company environmental and energy saving initiatives.

INDHOTEL

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