Sales and Admin Assistant

Job Summary

We are seeking a motivated and customer\-focused Sales \& Administration Assistant to join our self\-storage facility team. The successful candidate will be responsible for driving sales, assisting customers with storage solutions, managing administrative tasks, and ensuring the smooth day\-to\-day operation of the facility. This role combines customer service, sales, and office administration responsibilities in a fast\-paced environment.

Duties

Sales \& Customer Service

• Welcome customers in person, by phone, and via email.


• Identify customer storage needs and recommend suitable unit sizes and services.


• Conduct facility tours and explain storage options, pricing, and terms.


• Convert enquiries into rentals and achieve occupancy targets.


• Promote additional products and services, including packaging materials, insurance, and moving supplies.


• Follow up on leads and maintain customer relationships to maximize occupancy.

Administration

• Process rental agreements, payments, and customer documentation.


• Maintain accurate customer records and update the storage management system.


• Handle invoicing, receipts, and basic cash reconciliation.


• Prepare reports on occupancy, sales performance, and customer enquiries.


• Manage filing, correspondence, and general office administration.


• Ensure compliance with company policies and data protection requirements.

Facility Operations

• Conduct routine inspections of storage units and facility grounds.


• Monitor security procedures and report maintenance issues.


• Assist with unit availability management and move\-in/move\-out processes.


• Coordinate with contractors and service providers when required.


• Maintain a clean, professional, and welcoming facility environment.

Experience
Essential

• Previous experience in sales, customer service, or administration.


• Excellent communication and interpersonal skills.


• Strong organisational and time\-management abilities.


• Competent in Microsoft Office applications and CRM/management systems.


• Ability to work independently and as part of a team.


• Professional, friendly, and customer\-focused approach.

Desirable

• Experience in the self\-storage, property, retail, or service industry.


• Knowledge of sales techniques and lead conversion.

Key Competencies

• Sales and negotiation skills


• Customer relationship management


• Attention to detail


• Problem\-solving ability


• Administrative efficiency


• Teamwork and collaboration


• Reliability and accountability


• Working Conditions


• Full\-time position available.


• Will require occasional Saturday work


• Primarily office\-based with regular movement around the storage facility. Along with meeting clients at our other sites on occasions

Performance Measures

• Occupancy and sales targets achieved.


• Lead conversion rates.


• Customer satisfaction scores and feedback.


• Accuracy of administrative records.


• Compliance with operational and security procedures.

Reports To: Facility Manager /Operations Director
Location: Mainly Melksham but may need to do customer viewings in Calne and Chippenham and cover Salisbury (expenses to be covered)
Salary: Based on experience \+ potential commission/bonus structure

• Will require occasional Saturday work


• Primarily office\-based with regular movement around the storage facility. Along with meeting clients at our other sites on occasions

Job Type: Full\-time

Pay: £24,000\.00\-£28,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site parking


• Store discount

Experience:

• Organisational skills: 2 years (required)


• Customer service: 2 years (required)


• Admin: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

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