Key Account Manager
Key Account Manager at Gompels HealthCare Ltd
At Gompels, we don’t just supply products \- we wow our customers. Everything we do is built on trust, care, and long\-term relationships. Our customers rely on us every day, and we take that responsibility seriously.
We’re now looking for a Key Account Manager who shares that mindset. Someone who genuinely enjoys looking after customers, building strong relationships, and helping them get even more value from working with Gompels \- while also spotting and developing new opportunities along the way.
This is not a hard\-sales role. We’re looking for someone who genuinely cares about doing the right thing for the customer, builds trust naturally, and makes commercially sound decisions that work for both sides.
The role
As a Key Account Manager, you’ll be the main point of contact for your customers. You’ll understand their business, anticipate their needs, and make sure we always deliver on our promises. You’ll be trusted with real autonomy to make decisions in the best interests of the customer \- while always keeping an eye on commercial reality.
Alongside managing and growing existing accounts, you’ll also spend a portion of your time identifying and developing new business opportunities. This may come from warm leads, marketing activity, recommendations, or outbound prospecting.
This role is based full\-time at our Melksham office and requires regular on\-site collaboration; remote or hybrid working is not available.
What you’ll be doing
- Managing and developing strong, long\-term relationships with a portfolio of key customers.
- Acting as a trusted advisor, understanding customer needs and offering the right solutions.
- Ensuring customers receive consistent wow service.
- Identifying opportunities to grow existing accounts through upselling and cross\-selling \- always in a customer\-first way
- Prospecting and qualifying new opportunities from warm and cold leads.
- Working closely with internal teams to deliver on customer commitments.
- Using CRM systems to manage activity, track opportunities, and keep information.
- Keeping your accounts well organised, following up when you say you will, and never letting a customer down.
- Is naturally relationship\-driven and genuinely enjoys looking after customers.
- Takes pride in delivering outstanding service and building trust.
- Is highly organised, reliable, and keeps their promises.
- Is comfortable having commercial conversations and making sound business decisions.
- Can work autonomously, using good judgement to do what’s right for the customer and Gompels.
- Has the confidence to speak with decision\-makers across a range of organisations.
- Builds rapport easily and shows genuine care for people.
- Is proactive at making thoughtful, purposeful outbound calls that add value for both new and existing customers.
- A key role in a growing, family\-owned business that values people and relationships.
- Real autonomy and trust to manage your accounts your way.
- A supportive, collaborative team environment.
- Variety, responsibility, and opportunities to develop as the business grows.
- A workplace that understands life happens and aims to be flexible where possible.
This is a full time office\-based role at our Melksham HQ, where you’ll work closely with colleagues across the business to deliver great outcomes for our customers. There will be some customer visits across the UK, but only where they add real value and strengthen relationships. The role requires the ability to work from our Melksham office five days a week.
No agencies please!
Job Types: Full\-time, Permanent
Application question(s):
- Do you live within 20 miles of SN12 6GX?
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