Retail Supervisor

Lindsey Lodge Hospice and Healthcare are looking for a Retail Supervisor to support our Scunthorpe Retail Distribution/Warehouse Charity Shop. Are you an experienced retail worker with experience of working in a fast paced environment? With great customer service skills and a supportive and kind approach.

*The Role –*

Lindsey Lodge Hospice and Healthcare has 11 stores across North Lincolnshire, we are looking for a Shop Supervisor for our Scunthorpe Warehouse. Working alongside the Retail Area Manager and an experienced volunteer team to maximise sales within the store and create a professional shopping experience for our supporters.

We are keen to hear from applicants who have visual merchandising skills and are highly organised in order to ensure the store is well stocked and operating efficiently, professionally with high standards and improved levels of income. As important is having a positive attitude with a focus upon flexibility, team working and a kind and supportive approach that helps deliver an excellent service and brings out the best in those you work with.

The ideal candidate will have an understanding of our core values and be able to demonstrate them through their behaviours with a passion to join a hard working enthusiastic team. We are looking for an individual with excellent interpersonal skills and a confident approach*.*

Responsibilities

• Act as the lead person for the shop in the absence of the manager, dealing with any issues or problems that may arise, escalating to the Retail Area Manager or the Head of Income Generation Operations as needed.


• Ensure compliance with relevant policies, procedures and risk assessments of Lindsey Lodge Hospice so that shops are managed to Lindsey Lodge standards.


• Ensure understanding and adherence to Health \& Safety regulations, so that staff and volunteers are managed responsibly.


• To support the manager with the responsibility for:


• Ensuring security of premises, goods and finance at all times during agreed opening hours so that risks are minimised.


• Ensuring that staff and volunteers are managed in keeping with hospice and general retail principles so that morale is kept high and the team are motivated.

• A good standard of education with high literacy and numeracy


• Six months work experience in a relevant work environment.


• Strong leadership and team management skills.


• Ability to handle administrative tasks efficiently.


• Knowledge of merchandising and sales strategies.


• Confidence in dealing with people at all levels


• Organised and pro\-active with a ‘can do’ approach


• Physically fit to be able to move and handle equipment and bulky objects e.g. sacks of clothes of at least 10kgs


• The ability to effectively and sensitively manage a team of volunteer workers


• Ability to use initiative and work in an innovative way


• Understanding the importance of promoting a positive image of the Hospice at all times


• Willingness to undertake any necessary training


• Integrity and sense of humour

• Help achieve sufficient sales to meet targets as agreed with Shop Manager/Retail Area Manager/Head of Income Generation Operations.


• Be willing to work flexibly in line with the needs of the business in terms working hours and days of the week and of supporting external markets, fairs and local events.


• Encourage donated goods in a co\-ordinated way in line with current procedures and ensure that customers are educated so that the maximum level and quality donated goods are generated.


• Ensure that stock is suitably and safely displayed, so that shop sales and profit are maximised to its full potential.


• Ensure a high standard of customer service so that repeat custom is generated.


• Price stock at a consistent level, in keeping with Lindsey Lodge policies, so that profits are maximised.


• Ensure that all financial transactions are correct and that donors are informed about Gift Aid.


• Ensure the shop is cleaned in line with current policies and risk assessments, and is tidy so that customers are encouraged to return.


• Under the direction of the shop manager to maintain high standards of display in the shop and shop window so that goods are displayed to best advantage and special promotions are clear to customers.


• Help review shop appearance and layout regularly in conjunction with the Shop Manager/ Retail Area Manager so that best results are achieved.


• Keep merchandise clearly ticketed and priced.


• Help ensure adequate stock control is maintained, so that rotation of stock can be monitored.


• Ensure all stock is handled and processed in line with current procedures and risk assessments.


• Rotate stock so that no garment remains on display for more than the maximum period agreed with the Shop Manager/ Retail Area Manager.


• Ensure that the stock storage areas are kept safe and that unwanted stock is removed from the premises discreetly and on a regular basis.


• Ensure that any stock considered saleable at another Hospice shop or online trading is passed on rather than disposed of.


• Working with the Shop Manager/Retail Area Manager to train and supervise voluntary staff so that everyone involved is clear about roles and responsibility.


• Help ensure that all staff and volunteers are regularly informed about shop developments, retail matters, management decisions and training opportunities so that they can play a full role in helping the shop to achieve success.


• Maintain staff rotas and adequate staff coverage during holiday periods and sick leave, so that the business functions in a smooth and professional manner.


• To be aware of and ensure compliance with health and safety measures for volunteers including risk assessments.


• To work with the shop manager and workforce department to ensure the effective recruitment and retention of volunteer workforce


• Ensure that all transactions are properly recorded and that cash and valuables are kept secure.


• Hold the keys to the shop and ensure that the premises are secure whenever left unattended.


• Ensure prompt notification to Shop Manager, Head of Retail and/or local police in the event of apparent or actual break\-in, theft or damage to the premises or personal property


• Ensure prompt notification to the Head of Retail regarding suspected theft or dishonesty of any staff or helpers.


• Ensure daily financial reconciliation, daily/weekly banking of monies, produce weekly and monthly accounts, so that Lindsey Lodge Hospice financial procedures are met in full.


• Maintain an accident book and first aid box so that all accidents are properly handled in accordance with Lindsey Lodge procedures.


• Support and help maintain a filing and recording system so that all necessary paperwork can be easily accessed.


• Play an active role as a member of the retail team, and undertake any relevant training, so that you continue to feel involved and part of the team.


• Have an understanding of developments in other charity shops so that Lindsey Lodge can keep abreast of changes and retain competitiveness.


• Ensure you have adequate knowledge about the purpose of Lindsey Lodge so that any staff and customer queries can be answered.

• Be aware of the reputation of the Hospice and ensure that this is upheld at all times


• Be involved in any future developments


• Act in a professional and ethical manner


• Be willing to participate in meetings and events that are not within normal working hours

The post holder must carry out his/her duties with full regard to the Hospice’s Equal Opportunities Policy. Lindsey Lodge Hospice and Healthcare aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. We therefore aim to ensure that in employment and services no individual is discriminated against by reason of age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race, religion or belief, sex or sexual orientation.

The Hospice aims to create a working environment that values diversity and is free from discrimination, victimisation, bullying or harassment. We ask all members of our workforce to support this commitment and underline that everyone has a responsibility to treat everyone with dignity and respect, understand and practice equal opportunities, value everyone as an individual and complete mandatory EDI training

Health \& Safety

• Contribute to the maintenance of a safe environment in accordance with:\-


• Fire Prevention


• Health \& Safety


• COSHH


• Security


• Manual Handling


• Infection control


• Risk Management

Pay: £25,272\.00 per year

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• Health \& wellbeing programme


• On\-site parking


• Sick pay

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