via Indeed · 28 September 2026 ·11 days ago

Residential Support Worker

Hornchurch Full-time
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Position:Residential Support Worker

Organisation: Harmony Oaks Care Ltd

Location: Hornchurch

ProvisionEBD / therapeutic children’s residential

Pay£14\.00 – 15:50 per hours \- Sleep\-in payment: £60 Flat rate per shift

HoursAs required by the service rota, including evenings, weekends, Bank Holidays, waking nights and sleep\-ins where applicable

Harmony Oaks Care Ltd is looking for caring, committed and resilient Support Workers to join our team at Oaks Haven, our children's residential home in Hornchurch.

Oaks Haven provides a safe, nurturing and structured environment for children and young people with emotional and behavioural difficulties (EBD), trauma and complex needs.

We are looking for people who understand that residential childcare is about much more than supervision. It is about building trust, providing consistency, creating positive relationships and helping a young person feel safe, valued and able to progress.

As a Support Worker, you will play an important role in providing high\-quality direct care and supporting the day\-to\-day running of the home. You will work closely with the Registered Manager, Deputy Manager, Senior Support Workers and wider care team to ensure that the young person receives safe, consistent and individualised support.

You will be expected to be a positive role model and contribute to a culture in which children are listened to, respected, protected and supported to achieve positive outcomes.

About the Role

You will support the day\-to\-day care and development of the young person, working in accordance with their care plans, risk assessments, behaviour\-support strategies and individual needs.

Your responsibilities will include, but will not be limited to:

  • Providing safe, compassionate, consistent and individualised care to the young person.

  • Building positive, trusting and professional relationships based on respect, boundaries and consistency.

  • Using trauma\-informed, child\-centred and therapeutic approaches in your practice.

  • Supporting the young person with their daily routines, personal development, independence and life skills.

  • Supporting education, health appointments, activities, family relationships and community engagement.

  • Undertaking meaningful key\-work sessions and direct\-work activities as directed.

  • Promoting the children’s wishes, feelings, choices and participation in decisions affecting their life.

  • Following care plans, placement plans, risk assessments and behaviour\-support strategies consistently.

  • Recognising and responding appropriately to safeguarding concerns, incidents and changes in risk.

  • Supporting the young person during periods of distress, emotional dysregulation or challenging behaviour using appropriate de\-escalation and positive behaviour\-support approaches.

  • Supporting medication administration where trained, authorised and assessed as competent.

  • Completing accurate and timely daily records, handovers, incident reports and other required documentation.

  • Maintaining appropriate professional boundaries and confidentiality at all times.

  • Communicating effectively with colleagues and contributing positively to handovers and team discussions.

  • Supporting the maintenance of a safe, clean, welcoming and positive home environment.

  • Working collaboratively with Senior Support Workers, managers and other professionals involved in the young person's care.

  • Attending supervision, training, team meetings and other meetings relevant to your role.
The above list is not exhaustive. As Oaks Haven develops, you may be required to undertake additional responsibilities that are reasonably connected to your role, competence and training, the needs of the children, regulatory requirements and the operational needs of Harmony Oaks Care Ltd.

What We Are Looking For

We are looking for someone who can demonstrate:

  • At least one year of previous experience working with children or young people, preferably within residential childcare, social care, education or a related setting.

  • Experience or understanding of supporting children or young people with EBD, trauma, attachment difficulties or complex needs.

  • Strong safeguarding awareness and an understanding of professional boundaries.

  • The ability to remain calm, patient, consistent and professional during challenging situations.

  • An understanding of positive behaviour support, de\-escalation and relationship\-based practice.

  • Good communication and interpersonal skills.

  • The ability to maintain accurate and professional records.

  • A genuine commitment to improving outcomes for children and young people.

  • The ability to work positively as part of a team and follow direction from senior staff and managers.

  • A willingness to learn, develop and complete required training.
Most importantly, we are looking for someone who has the right values: someone who is patient, dependable, emotionally aware, respectful and able to see the child behind the behaviour.

Qualifications \& Training

Applicants must:

  • Hold a Level 3 Diploma in Residential Childcare (England) or an equivalent relevant qualification. Applicants who do not currently hold a Level 3 qualification may be considered where appropriate, but must be willing and able to work towards and successfully complete the required qualification within the applicable regulatory timeframe.

  • Have relevant training and sound knowledge of safeguarding children, including safeguarding procedures and good practice within children’s residential care.

  • Have relevant knowledge and training in Positive Behaviour Support (PBS), trauma\-informed practice, de\-escalation and supporting children with complex emotional and behavioural needs.
What We Offer

We want our staff to feel valued, supported and able to build a long\-term career within children’s residential care.

As part of the Harmony Oaks team, you will receive:

· A competitive salary.

· Paid annual leave in accordance with your employment contract and statutory entitlement.

· Statutory Sick Pay (SSP), where applicable and subject to eligibility.

· Professional development and ongoing training to support your skills, knowledge and career progression.

· Regular supervision, management support and reflective practice to support your wellbeing, professional development and performance.

· Career progression opportunities within Harmony Oaks Care Ltd as the service develops.

· Access to discounted HR\-related offers and services through our HR partners, where applicable.

· Eligibility to apply for a Blue Light Card, subject to the eligibility criteria and approval of the Blue Light Card scheme.

· The opportunity to contribute to the development of a new specialist children's residential service, while developing your professional knowledge and experience.

· A supportive, professional and values\-led working environment.

· The opportunity to make a meaningful and lasting difference to children’s life’s.

Working Pattern

The role requires flexibility to meet the needs of the home and the children we support.

This may include:

Day shifts \| Evening shifts \| Weekends \| Bank Holidays \| Sleep\-ins \| Waking nights where required

The rota will be arranged according to the needs of the service and the individual care arrangements of the child.

Safeguarding \& Safer Recruitment

Harmony Oaks Care Ltd is committed to safeguarding and promoting the welfare of children and young people.

This position involves regulated activity with children and is therefore subject to our full safer recruitment and suitability assessment process.

Successful applicants will be required to complete appropriate checks, which may include:

  • Enhanced DBS and barred\-list checks, where applicable.

  • Verification of identity and right to work.

  • Full employment history and appropriate exploration of employment gaps.

  • Satisfactory references.

  • Verification of qualifications and relevant training.

  • Assessment of experience, competence and suitability.

  • Any additional checks required by legislation, regulation or Harmony Oaks Care Ltd's safer recruitment procedures.
All applicants must share our commitment to safeguarding children and young people.

Interested in Joining Us?

If you are a caring and committed individual who wants to develop a career in children's residential care, support children to achieve positive outcomes and make a meaningful difference in their life, we would like to hear from you.

Apply to join Harmony Oaks Care Ltd as a Support Worker at Oaks Haven, Hornchurch.

Pay: £14\.00\-£15\.50 per hour

Expected hours: 40\.0 – 50\.0 per week

Work Location: In person

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