Residence Manager – Student Accommodation
About the Role
We are looking for a Residence Manager to take ownership of the day\-to\-day operation of Northgate House, our student accommodation in Derby.
This is a varied, hands\-on role combining resident experience, property management, lettings, community engagement and operational delivery. You’ll be the key presence within the property, ensuring Northgate House is safe, welcoming, well maintained and a great place for our students to live.
Our Head Office team manages the wider operational and commercial functions, including marketing, lead generation, pricing, systems, policies and procedures. As Residence Manager, you’ll take ownership of delivering these successfully at property level.
What You’ll Be Doing
- Take ownership of the day\-to\-day operation, presentation and resident experience at Northgate House.
- Manage incoming enquiries, conduct viewings and follow up prospective residents through to booking.
- Progress bookings and accommodation agreements using approved pricing, processes and templates.
- Manage the complete resident journey through our dedicated accommodation management software, from initial enquiry and viewing through to agreement, move\-in, day\-to\-day residency and check\-out.
- Coordinate room readiness, arrivals, check\-ins and departures.
- Build positive relationships with residents and help create a welcoming and engaging community.
- Support the delivery of resident events and initiatives.
- Deal professionally with resident enquiries, feedback, complaints and welfare concerns.
- Maintain high standards throughout the property, identifying maintenance requirements and coordinating contractors where necessary.
- Follow maintenance issues through to satisfactory completion.
- Manage keys, fobs, access and security processes.
- Complete required property, health \& safety and compliance checks and maintain accurate records.
- Maintain accurate resident, room, occupancy and operational information.
- Support and coordinate our resident Student Wardens, who provide agreed out\-of\-hours support when the accommodation management team is not on site.
- Provide regular updates to Head Office and escalate significant operational, resident or property matters appropriately.
- Support occupancy, renewals and arrears\-related processes in line with Head Office procedures.
We’re looking for someone who is:
- Warm, personable and confident dealing with students and their families.
- Highly organised, proactive and comfortable taking ownership.
- Commercially aware with a strong customer\-service mindset.
- Confident conducting viewings and following up enquiries.
- Comfortable using technology and property/resident management systems.
- A strong communicator who can build positive relationships.
- Calm and professional when handling difficult situations.
- Practical, solutions\-focused and able to manage contractors and maintenance issues.
- Passionate about maintaining excellent standards of safety, presentation and resident experience.
Why Join Us?
This is an opportunity to take genuine ownership of a student residence and make a visible difference to the experience of the people who live there.
No two days will be exactly the same. You’ll be building relationships with residents, welcoming new students, managing the property, coordinating contractors, supporting lettings and helping create a positive community.
If you’re a natural people person who enjoys taking responsibility, solving problems and making sure things are done properly, we’d love to hear from you.
Pay: From £35,000\.00 per year
Work Location: In person
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