Reservation Manager
Hampton by Hilton Dublin City Centre
DUBLIN 7
Full-time
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- Oversee the daily operations of the reservations team to ensure efficient and accurate booking processes.
- Monitor room availability, rates, and booking trends to maximize occupancy and revenue.
- Assist in setting and adjusting room rates and inventory in coordination with the Revenue and Sales teams.
- Process reservations via phone, email, online platforms, and direct bookings while ensuring data accuracy.
- Anticipate guests' needs to enhance their experience and maximize satisfaction.
- Handle guest inquiries promptly and efficiently, ensuring all concerns are resolved to their satisfaction.
- Actively gather and report guest feedback to drive continuous improvement.
- Employee assistance program
- Employee discount
- Food allowance
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