Guest Service Manager
Hampton by Hilton Dublin City Centre
DUBLIN 7
Full-time
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Key Responsibilities:
- Lead and oversee Front Office and F\&B Breakfast teams, ensuring consistent delivery of exceptional guest service.
- Train team members on operational SOPs and maintain high standards of performance.
- Address guest queries and resolve issues promptly to ensure guest satisfaction.
- Proactively plan for service, ensuring all departments are prepared based on business needs.
- Monitor and ensure full compliance with HACCP and other operational standards.
- Maximize sales and profitability by encouraging up\-selling, implementing incentives, and promoting services.
- Maintain strong control over cash handling, credit policies, and stock management.
- Liaise with all hotel departments to deliver seamless and memorable guest experiences.
- Handle multiple tasks effectively and provide support in various operational areas as needed.
- Employee assistance program
- Employee discount
- Food allowance
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