Regional Director of Operations

Accountabilities

• Provide strategic direction across EMEA site management, facility and IT infrastructure, logistics, asset and inventory, and service operations.


• Lead and develop the regional operations organization, including Data Centre, Logistics, and Asset & Inventory leadership.


• Build organizational capability and establish consistent operational standards, processes, and procedures across the portfolio.


• Maintain accountability for the four core operational priorities: safety, security, service availability, and efficiency.


• Review and approve high-risk activities, including power outages, major project works, capacity upgrades, customer fit-outs, deployments, and equipment refreshes.


• Ensure facilities remain compliant with applicable local and regional regulations, safety requirements, standards, and contractual obligations.


• Establish and monitor operational KPIs to assess regional performance, service health, risk, and continuous improvement.


• Support site teams in delivering reliable operations and minimizing downtime through effective risk assessment, planning, and mitigation.


• Manage critical incidents, escalations, faults, change processes, and post-incident reviews across business-critical environments.


• Manage senior relationships with key third-party providers, including colocation providers, IT integrators, OEMs, and subcontractors.


• Ensure service providers and operations teams are equipped to meet customer contractual SLAs and service expectations.


• Identify and resolve operational bottlenecks while embedding productivity and efficiency into day-to-day processes.


• Drive energy-efficiency initiatives and contribute to improvements in data centre design and operational practices.


• Own the mitigation and reduction of operational risks recorded in regional risk registers and contribute to reducing technical debt.


• Sponsor regional projects and initiatives while supporting other functions in achieving broader organizational objectives.


• Represent operations in relevant external forums, including environmental agencies and authorities having jurisdiction.


• Act as a senior escalation point for operational teams, providing guidance, coaching, and support during complex situations.


• Build strong relationships with customers, vendors, technology providers, and internal leadership across EMEA.


• Promote a culture of accountability, teamwork, trust, continuous improvement, and operational excellence.

• Extensive professional experience in data centre facilities, IT infrastructure, or another highly critical operational environment such as nuclear, aerospace, petrochemical, or pharmaceutical settings.


• Demonstrated experience leading data centre operations, IT infrastructure, or operations engineering teams.


• Proven ability to establish, implement, and manage operational processes within live, business-critical environments.


• Extensive real-time incident and fault management experience, including business continuity, risk management, change control, and post-incident analysis.


• Strong experience managing third-party suppliers against demanding service-level agreements.


• Strong technical understanding of electrical systems, mechanical cooling, fire and life safety, IT/OT systems, or data centre compute, storage, and network infrastructure.


• Strong project management capabilities and the ability to coordinate multiple complex initiatives simultaneously.


• Electrical or mechanical qualification, ideally at degree level or equivalent professional experience, or an IT qualification at degree level or equivalent experience.


• Relevant professional membership, such as IET, IMechE, or CIBSE, is advantageous.


• Relevant IT, data centre, or AI infrastructure certifications, including those associated with major technology providers, are beneficial.


• Strong understanding of health and safety, ISO standards, regulatory requirements, and compliance within data centre environments.


• Comprehensive understanding of customer installations and the contractual frameworks supporting data centre services.


• Ability to lead or contribute effectively to incident investigations, post-incident reviews, and formal incident reporting.


• Good working knowledge of Microsoft 365 and common operational business tools.


• Experience working with multiple internal and external stakeholder groups across geographically distributed environments.


• Strong leadership and people-management capabilities, with a focus on building capable, accountable, and engaged teams.


• Calm and decisive approach under pressure, with the ability to provide confidence and direction during incidents and operational challenges.


• Strong ownership mindset, personal accountability, attention to detail, and high standards of execution.


• Adaptability and efficiency when priorities, requirements, and operating conditions change.


• Proactive approach to identifying potential issues and addressing them before they become operational risks.


• Strong sense of urgency and persistence when driving complex issues through to resolution.


• Excellent written and verbal communication skills.


• Willingness and ability to work effectively across the EMEA region and with diverse stakeholders.

• Competitive compensation package, with the stated range for the role of approximately €216,000–€257,000, depending on qualifications, experience, location, and market considerations.


• Eligibility for discretionary performance-related bonus compensation.


• Equity participation, providing an opportunity to share in long-term company value creation.


• Retirement or pension contributions.


• Comprehensive health, wellbeing, and insurance benefits, subject to location and local regulations.


• Generous annual vacation allowance.


• Fully remote working arrangement within eligible European locations.


• Opportunity to lead operations across a rapidly expanding AI infrastructure environment.


• Exposure to complex, large-scale data centre operations and critical infrastructure challenges.


• Opportunity to build and develop a regional operations organization while contributing to operational standards and long-term infrastructure strategy.


• Supportive environment focused on trust, professional growth, impact, and sustainable work-life balance.


• Pre-employment screening may apply, including right-to-work, employment-history, and criminal-record checks where permitted by applicable law.

This listing is from Lever. View original listing ↗