Senior Technical Account Manager

Accountabilities

• Manage a portfolio of strategic customers and build strong, long-term relationships with technical stakeholders and executive decision-makers.


• Conduct regular customer check-ins to understand successes, challenges, adoption levels, and emerging business needs.


• Develop and execute personalized customer success plans designed to increase adoption and maximize the value customers receive from the platform.


• Partner with Sales to prepare and deliver executive business reviews for both technical practitioners and executive buyers.


• Collaborate with Technical Support to resolve product issues and bug tickets, ensuring timely communication and effective follow-through.


• Work with Product teams to submit, prioritize, and track customer feature requests and advocate for relevant roadmap improvements.


• Represent the voice of the customer internally, helping shape product capabilities and customer-facing best practices.


• De-escalate urgent or sensitive situations that may create customer dissatisfaction or churn risk.


• Identify opportunities to improve customer engagement, adoption, retention, and account growth.


• Contribute to product documentation, customer resources, and internal processes that improve the overall service experience.


• Continuously evolve customer success practices and contribute to a high-quality, scalable approach to technical account management.

• 5+ years of experience in a customer-facing technology role, ideally as a Technical Account Manager, Account Manager, Product Manager, or similar position supporting highly technical products.


• Strong understanding of developer workflows and build systems, including CI/CD environments such as GitHub Actions, GitLab, CircleCI, Jenkins, or Buildkite.


• Familiarity with source control management environments such as Git, SVN, or Perforce.


• Strong technical understanding combined with the ability to translate complex concepts into clear business value.


• Familiarity with web application security concepts, including the OWASP Top 10.


• Professional background or genuine interest in DevSecOps, application security, or related cybersecurity disciplines.


• Demonstrated ability to think strategically, understand customer objectives, and create actionable plans that drive account value and growth.


• Strong customer empathy and excellent relationship-building skills.


• Excellent written and verbal communication skills, including the ability to influence senior stakeholders and communicate with executive presence.


• Strong problem-solving skills and the ability to remain effective when managing urgent customer situations.


• Bachelor’s degree in Engineering, Computer Science, or another relevant technical field, or equivalent technical experience.


• Experience working in a fast-paced technology environment is beneficial, although demonstrated problem-solving ability and relevant expertise are highly valued.

• Estimated starting annual salary range of AUD $195,000–$245,500, with final compensation determined by skills, experience, qualifications, location, internal equity, and market data.


• Potential equity participation as part of the overall compensation package.


• Competitive, market-aligned benefits designed according to the local market and applicable regional requirements.


• Remote working environment.


• Compensation bands informed by market data and designed to support consistent and equitable salary discussions.


• Opportunities to work with highly technical customers and cross-functional teams across Sales, Product, Engineering, Marketing, and Support.


• Professional development through exposure to application security, DevSecOps, developer workflows, and enterprise technology environments.


• Inclusive culture that values diverse professional backgrounds, perspectives, identities, and experiences.


• Opportunities to directly influence product development through customer advocacy and feedback.

This listing is from Lever. View original listing ↗