Receptionist

Front of House Assistant
Based on-site every day

Reports to: Front of House Manager
Purpose

• Deliver a professional, friendly front-of-house service


• Enhance visitor and client experience across reception, switchboard, and room bookings

Key Responsibilities
Reception

• Welcome all visitors in a professional and friendly manner.


• Check in visitors and notify hosts promptly.


• Direct visitors to relevant departments as needed


• Manage reception inbox and handle general enquiries


• Book taxis and transport for staff


• Maintain a clean, organised reception area


• Ensure accurate visitor registration in the system

Room Bookings & Events

• Coordinate meeting room bookings (setup, catering, IT, logistics)


• Liaise with internal teams to ensure smooth events and meetings


• Confirm and prepare daily meeting schedules


• Communicate hospitality and catering requirements


• Ensure rooms are cleared and reset appropriately


• Maintain accurate visitor records for meetings

Switchboard

• Handle incoming calls professionally and efficiently


• Transfer calls accurately to appropriate departments


• Respond to enquiries within service standards


• Follow procedures for cold callers and suspicious calls


• Report telecom faults promptly

Administration

• Provide general administrative support as required


• Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support)


• Support projects led by different managers


• Take ownership of assigned operational responsibilities

General Responsibilities

• Maintain a professional appearance at all times


• Deliver exceptional customer service and build strong relationships


• Demonstrate attention to detail and accountability


• Work proactively and collaborate effectively with teams


• Support a positive, team-oriented environment


• Handle additional duties as required

Skills & ExperienceEssential:

• Previous front-of-house or similar experience


• Excellent communication and interpersonal skills


• Strong customer service focus


• Ability to prioritise and manage workload


• Confident problem-solving and decision-making skills


• Professional appearance and demeanour


• Strong relationship-building skills


• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)


• Flexible approach to working hours and shifts

Education

• Good standard of general education

Core Competencies

• Communication


• Teamwork


• Flexibility


• Customer focus


• Service delivery


• Ownership

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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