Works Planner / Scheduler / Customer Service / Call Handler (Housing)

Technical Support Officer (Housing)

• Pay: £14.59 PAYE / £18.80 Umbrella


• Job Type: Temporary (until 30/09/2026 – with possible extension), Full-Time (37 hrs, Monday–Friday, office-based)


• Location: Reading, RG2 fully onsite

We are seeking an organised and customer-focused Technical Support Officer to join a busy Housing Property Services team. This is a fast-paced, office-based role where you’ll support the delivery of high-quality maintenance and repairs services across housing stock. You’ll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors.

Key Responsibilities

• Manage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systems


• Coordinate repairs and maintenance activities to ensure smooth service delivery


• Act as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused service


• Maintain accurate records, databases and filing systems, ensuring all information is handled confidentially


• Produce, format and proofread reports, technical documents, correspondence and meeting minutes


• Support performance monitoring by collecting and analysing data, including customer satisfaction feedback


• Raise and process purchase orders and invoices in line with finance procedures


• Handle queries, complaints and enquiries in a professional and timely manner


• Provide administrative and technical support across repairs, maintenance, compliance and engineering functions


• Assist with scheduling appointments and coordinating contractor workloads

• Previous experience in a similar technical support, repairs, housing or administrative role


• Strong organisational skills with excellent attention to detail


• Proven customer service experience, both over the phone and face-to-face


• Confident using IT systems, databases and Microsoft Office (Excel, Word, PowerPoint)


• Experience managing high volumes of data entry accurately


• Ability to prioritise workload and meet deadlines in a fast-paced environment


• Strong communication skills with the ability to handle challenging situations professionally


• Experience producing reports, spreadsheets and analysing data is desirable


• Ability to take accurate meeting minutes and prepare documentation to a high standard

• Processing repair requests and updating job management systems


• Liaising with contractors and residents regarding works and appointments


• Monitoring job progress and ensuring timely completion


• Maintaining up-to-date service records and documentation


• Supporting meetings, including minute taking and follow-up actions


• Preparing reports and tracking service performance metrics

You will have a background in delivering administrative and customer support within a repairs, maintenance or housing environment. You’ll be proactive, detail-oriented and confident managing multiple priorities, with a strong commitment to delivering excellent customer service.

To apply for the Technical Support Officer (Housing) position, please submit your CV detailing your relevant experience.

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