Receptionist/animal care assistant 12 month fixed contract

12 month Maternity Cover \- Receptionist / Animal Care Assistant (ACA)
Ashfield House Veterinary Hospital – Long Eaton/Bramcote

Are you passionate about animal welfare and delivering exceptional client care? Ashfield House Veterinary Hospital is seeking a friendly, organised, and enthusiastic Receptionist / Animal Care Assistant to join our dedicated team.

Ashfield House Veterinary Hospital is a well\-established small animal veterinary hospital serving the Derby and Nottingham area for over 40 years, providing high\-quality veterinary care with a strong focus on patient welfare and client service.

Position Details

• Maternity cover for fixed 12 month period


• Hours: 38 hours per week


• Working Pattern: Average 8\-hour shifts


• Weekend Requirement: One in three Saturdays


• Location: Ashfield House Veterinary Hospital, Long Eaton and Bramcote

Key Responsibilities

Reception Duties

• Providing a warm and professional welcome to clients and their pets


• Managing appointments and telephone enquiries


• Handling client registrations, payments, and administrative tasks


• Supporting the smooth day\-to\-day running of the reception area

Animal Care Assistant Duties

• Assisting the veterinary and nursing teams with patient care


• Maintaining high standards of cleanliness throughout the hospital


• Preparing and cleaning clinical areas, kennels, and equipment


• Ensuring patients are comfortable and cared for during their stay


• Supporting stock management and general hospital duties

About You

• Excellent communication and customer service skills


• Ability to remain calm and compassionate in a busy environment


• Strong organisational and multitasking abilities


• A genuine passion for animal care and welfare


• Previous reception, customer service, or veterinary practice experience is desirable but not essential


• A positive team player with a flexible approach to work

What We Offer

• A supportive and friendly working environment


• Opportunity to work within a busy veterinary hospital alongside experienced veterinary professionals


• Training and development opportunities


• Staff benefits package

If you are looking for a rewarding role combining client care and hands\-on animal care, we would love to hear from you.

To apply, please submit your CV and a covering letter outlining your suitability for the role

Pay: £25,114\.96 per year

Benefits:

• Cycle to work scheme


• Employee discount


• Health \& wellbeing programme


• Sick pay

Work Location: In person

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