Operations Manager

Operations Manager – The Regent Health Club \& Spa
Salary: £30,000 per annum
Location: On\-site
Job Type: Full\-time, Permanent

Position Overview:
The Regent Health Club \& Spa seeks an accomplished Operations Manager to oversee all aspects of daily operations within our 50,000 sq. ft. facility, spanning four floors of a converted mill. The successful candidate will lead and inspire teams to deliver exceptional service, drive membership growth, and ensure operational excellence.

Key Responsibilities:

• Execute business strategies to increase membership, revenue, and overall profitability


• Achieve net member movement and retention targets


• Deliver market\-leading service to members and guests


• Drive and retain membership through effective engagement


• Support managers in recruitment, development, training, and team engagement


• Motivate departments to achieve individual and club performance objectives


• Stay current with industry developments and best practices


• Maintain high standards of customer care, focusing on member retention


• Oversee maintenance, repairs, and cleanliness of all facilities, including pool and spa operations


• Manage complaints, incidents, accidents, emergencies, and theft


• Deliver occasional fitness training or coaching to maintain member engagement


• Manage cashing\-up and stock records


• Utilize advanced management information systems to optimize operations and scheduling


• Ensure compliance with all health and safety policies and procedures


• Foster effective staff communication and encourage innovation


• Conduct weekly meetings with staff and contractors to ensure smooth operations


• Report directly to the Club Director


• Undertake additional duties as assigned by the Club Director Operations Manager

Candidate Profile:

• Strong background and in\-depth knowledge of the leisure industry


• Proven leadership skills with the ability to motivate, mentor, and develop teams


• Excellent communication and interpersonal abilities


• Experience and training in Pool Plant Management


• Valid First Aid at Work Certificate and Pool Plant Operators qualification (required)


• Flexible and adaptable approach to work, including availability for evenings, weekends, and additional shifts as needed


• Minimum 2 years’ experience in operations management (leisure/spa industry)

Working Hours:

• 40 hours per week, including early/late shifts and weekends


• Willingness to cover additional shifts and respond to operational needs

Compensation and Benefits:

• Competitive salary


• Company Pension


• Complimentary gym membership

Application Process:
If you are a forward\-thinking leader with a passion for the leisure industry and meet the above criteria, we invite you to apply. Submit your application today to join The Regent Health Club \& Spa and contribute to our continued success. We look forward to hearing from you

Job Type: Full\-time

Pay: £30,000\.00 per year

Benefits:

• Company pension


• Gym membership

Experience:

• leisure industry : 1 year (preferred)

Work Location: In person

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