Reception, Marketing & Assistant to Clinic Director
Reception, Marketing \& Clinic Director Assistant
Verve Wellness – Chiswick, London
Initially 10–15 hours per week \| ££ Paid hourly \| Predominantly remote
Self\-employed contractor \- Opportunity to increase hours and develop into a full\-time, Chiswick\-based role later this year
About Verve Wellness
Verve Wellness is an exciting and growing aesthetics, skin and wellness business, with our newest flagship location opening in the heart of Chiswick later this year.
We are a small, friendly and nurturing team passionate about delivering expert care, exceptional treatments and a warm, premium experience for every client.
As we prepare for the Chiswick opening, we're looking for a brilliant Reception, Marketing \& Clinic Director Assistant to join us and become an integral part of the team.
This is a varied role combining client experience and reception, administration and support to the Clinic Director, and marketing/social media. It would suit someone who is highly organised and proactive, but also personable, creative and genuinely interested in the beauty, aesthetics and wellness industry.
No two days will look exactly the same.
Working Pattern \& Location
The role will initially be approximately 10–15 hours per week, predominantly remote and on a self\-employed contractor basis, paid at £15 per hour.
During this initial phase, you'll support the Clinic Director and wider Verve team as we prepare for the launch of our new Chiswick location.
From time to time, there may be a requirement to travel to one of our existing clinic hubs for meetings, content creation, events or other business needs.
Once our Chiswick clinic opens later this year, the intention is for the role and hours to grow, with the opportunity for the position to develop into a full\-time role primarily based at the Chiswick clinic.
There may occasionally be a requirement to support another Verve hub, although we expect this to be infrequent.
We're looking for somebody excited by the opportunity to join at this stage and grow their role alongside the business.
The Role
You'll work closely with the Clinic Director and wider Verve team across three key areas:
Reception \& Client Experience \| Marketing \& Social Media \| Clinic Director \& Administrative Support
Initially, much of the role will focus on remote administration, client communications, marketing, organisation and supporting the Clinic Director as we prepare for launch.
Once Chiswick opens, you'll also become one of the first faces our clients see and play an important part in creating the warm, professional and premium Verve experience from the moment they arrive.
We're a small team, so we're looking for someone naturally proactive, adaptable and happy to get involved. We work collaboratively and support one another wherever needed.
Reception \& Client Experience
Once Chiswick opens, responsibilities will include:
- Welcoming clients warmly and professionally
- Creating a friendly, calm and premium reception experience
- Answering incoming calls, messages and client enquiries
- Managing and scheduling appointments
- Maintaining an organised and accurate clinic diary
- Supporting clients with general treatment and appointment enquiries
- Taking payments and assisting with bookings and rebookings
- Offering refreshments and ensuring clients feel looked after throughout their visit
- Ensuring reception and client\-facing areas are beautifully presented
- Supporting the smooth day\-to\-day running of the clinic
A key part of the role will be providing reliable day\-to\-day support to our Clinic Director and wider team. This may include:
- Managing and coordinating the Clinic Director's diary
- Helping organise meetings, appointments and priorities
- Monitoring and responding to relevant emails and enquiries
- General administration and organisation
- Liaising with practitioners, suppliers and external partners
- Sending relevant pre\-treatment and aftercare information
- Managing appointment confirmations and reminders
- Maintaining accurate client and appointment records
- Helping practitioners and the wider team stay organised
- Supporting projects associated with the Chiswick launch and ongoing clinic growth
- Assisting with ad hoc projects and tasks as the business develops
You'll also play an active role in supporting Verve's marketing and social media activity. This may include:
- Supporting the planning and scheduling of social media content
- Capturing day\-to\-day Instagram Stories and clinic activity
- Helping film treatments and behind\-the\-scenes content
- Capturing photographs and short\-form video
- Supporting the creation of Reels and TikTok content
- Assisting with email marketing and client communications
- Supporting local marketing campaigns, launches and events
- Engaging with comments and our online community
- Helping organise and maintain our content library
- Liaising with practitioners to coordinate content
- Spotting natural content and marketing opportunities
- Supporting promotional campaigns and new treatment launches
About You
We're looking for someone who is:
- Warm, friendly and approachable
- Extremely reliable and trustworthy
- Proactive and naturally helpful
- Highly organised with excellent attention to detail
- A strong written and verbal communicator
- Confident speaking with clients both in person and over the phone
- Comfortable working independently and managing their own workload
- Able to use initiative and anticipate what needs doing
- Calm and solutions\-focused when things get busy
- Creative, with a good eye for content and presentation
- Comfortable working within a small, growing business where priorities can evolve
- Genuinely interested in beauty, aesthetics, skin and wellness
- Comfortable learning new systems and technology
- Discreet and able to handle confidential information appropriately
Experience
Previous experience in administration, PA/assistant work, reception, marketing, social media, hospitality, beauty, wellness, aesthetics or another client\-facing environment would be advantageous.
Experience across every area is not essential.
More importantly, we're looking for the right person \- someone dependable, switched\-on, personable, organised and excited about becoming part of a growing business.
Why Join Verve?
This is an opportunity to join Verve at an exciting stage of growth and become an important part of our Chiswick clinic before the doors even open.
You'll work closely with the Clinic Director and gain exposure to multiple areas of the business, from client experience and clinic operations to marketing and growth.
The role has genuine scope to develop as Chiswick and the wider Verve brand grow, including the opportunity for increased hours and progression into a full\-time position as the new clinic becomes established.
You'll also have:
- Predominantly remote and flexible working during the initial phase
- Access to preferential rates across selected Verve treatments and products
- A supportive, friendly working environment
- Exposure to the aesthetics, beauty and wellness industry
- The opportunity to develop skills across marketing, operations, client experience and administration
- Hands\-on involvement in the launch of a new flagship clinic
- Genuine scope for your responsibilities and role to grow alongside the business
To apply, please submit your CV along with a short introduction telling us a little about yourself, why you'd like to join Verve Wellness and any relevant administration, marketing, social media or content experience.
Pay: £25,420\.00\-£28,000\.00 per year
Benefits:
- Employee discount
- Flexitime
- Referral programme
- Work from home
This listing is from Indeed. View original listing ↗