Property Claims Handler

• Are you an experienced Property Claims handler with experience of handling Commercial and Domestic Property Claims?


• Would you like to work for a long established reputable Adjusting firm?


• Do you thrive working in a fast-paced, telephone biased role where you can showcase your customer services skills?


• Do you enjoy handling end to end claims with full case management from FNOL through to conclusion?


• Do you enjoy doing virtual desk top assessments?

As an experienced Property Claims Handler, you will join a small team of TPA Claims Handlers providing an exceptional customer service to policyholders, being responsible for the day-to-day full claims management of the lifecycle of the claims in a fast paced, telephone biased environment.

Key responsibilities:

• Be the first port of call for incoming Claims acting as the Insurer


• Triage claims calls for validation


• Register and log all new claims


• Proactively manage the full claims lifecycle


• Carry out Virtual desktop assessments and assist with building schedules of repair


• Negotiate settlements including Cash Settlement of claims within personal delegated authority limits and provide support to network contractors on building repairs


• Liaise with other departments and external clients


• Report any issues or complaints and delegate to the relevant point of contact


• Identify potentially fraudulent activity

About you:

• An experienced Claims Handler with a background in dealing with Domestic and Commercial Property Claims


• Have an understanding of the Insurance Industry


• A track record of working in a fast based, telephone-based claims environment


• Experienced in handling FNOL calls and being able to manage the full life cycle of the claims process


• Exceptional customer services skills and experience


• Motivated to progress and develop further


• Ideally Industry qualified i.e. Cert CII, working towards Diploma level or working towards (desirable)


• Knowledge of buildings and build pathology (desirable)


• Knowledge of scoping tools and scheduling experience using symbility/sore logic (desirable)

This listing is from Reed. View original listing ↗