Project & Operations Coordinator

We are the Housing Network (THN), a purpose\-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! We are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an ambitious individual ready to step into a fast‑paced position at the heart of our Housing and Support Directorate?
We have an excellent opportunity for a graduate at the beginning of their career who is seeking exposure, variety and the chance to build foundation for progression within a purpose‑driven organisation.
You will support the delivery of housing projects and play an active role in day‑to‑day operations, helping individuals and families access safe, stable accommodation when they need it most. If you’re looking for a role to make a difference, this could be the role for you!

What you’ll be doing

• Build and maintain strong stakeholder relationships with internal and external partners


• Work collaboratively as part of a team to support and coordinate administrative and operational activity across housing projects and services


• Be a customer‑focused point of contact, interacting empathetically with residents, colleagues and Local Authority partners by phone and email


• Follow and create clear end‑to‑end processes to update and maintain housing management systems accurately and efficiently


• Identify opportunities for process/procedure improvements to achieve efficiency


• Administer and scrutinise revenue and income. Leading on Housing Benefit processes, ensuring tasks are completed correctly and in line with internal procedures


• Demonstrate excellent organisational skills, managing multiple tasks and priorities while maintaining strong attention to detail


• Be flexible and adaptable, with a positive approach and willingness to travel when required to support project delivery


• Use Microsoft applications confidently (including Outlook, Excel and Word) and CRM systems to support operational delivery and communication


• Contribute positively to a team culture focused on reliability, empathy, continuous improvement and social purpose

• Salary \- £30,500


• 23 days of annual leave


• Blue Light Card


• Referral programme

Pay: £30,500\.00 per year

Benefits:

• Company pension


• Enhanced maternity leave


• Enhanced paternity leave


• Health \& wellbeing programme


• Paid volunteer time


• Referral programme


• Sick pay

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