Housing Services Manager

Summary:

The Housing Services Manager will oversee the delivery of high\-quality housing services in Luton, ensuring compliance with relevant regulations and policies. This role is crucial for maintaining and enhancing the living standards of our residents while managing a dedicated team. The successful candidate will play a key role in developing strategies to improve service delivery and resident satisfaction, contributing to the overall mission of our organisation.

Responsibilities:

• Manage and lead the housing services team, ensuring effective service delivery and staff development.


• Develop and implement housing policies and procedures in line with regulatory requirements.


• Monitor and evaluate housing services performance, identifying areas for improvement.


• Engage with residents to gather feedback and enhance service provision.


• Collaborate with external stakeholders, including local authorities and community organisations.


• Prepare and manage budgets, ensuring financial efficiency and accountability.


• Ensure compliance with health and safety regulations and promote a safe living environment.

• A degree in Housing Management, Social Sciences, or a related field is preferred.


• Proven experience in a managerial role within the housing or property sector.


• Strong understanding of housing legislation and best practices.


• Excellent communication and interpersonal skills.


• Ability to lead and motivate a team effectively.


• Strong analytical and problem\-solving skills.


• Proficiency in using housing management software and Microsoft Office Suite.

Company Overview

Squared is a not\-for\-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962\. We strive to find ways to continuously develop and grow with our tenants and residents needs at the heart of everything we do. We are proud to support the local community and embrace its diversity. Our aim is to empower individuals to make choices about their lives on their journey to lead fulfilled, independent lives, through an innovative approach to tackling local housing needs and homelessness. We don’t just give people a key, we offer on\-going support to unlock their potential. We don’t just give advice; we offer genuine warmth and non\-judgmental care. We don’t just provide business services; we offer expert consultancy and management. We provide homes for independent living and homes with support in Luton and Central Bedfordshire. To complement this work, we also run a lettings service for private landlords; a social enterprise inspired cleaning and gardening service; and an employee excellence focused HR consultancy \- People Excellence. Every day, the people on our team make a difference to our customers. Whether they’re working with them directly or supporting behind the scenes they’re helping them regain their independence and live more fulfilled lives. As we expand our services, we’re also helping other businesses to thrive. This continued positive impact on our customers is extremely important to us and our success, and we can only achieve it by finding the right people to work with us. We look for people who share our ambitious, forward\-thinking outlook and supportive, hardworking approach. If you join us, we’ll invest in you and continue to nurture your potential to help you achieve great things for you, us and – most importantly – our customers. We strongly believe in providing a working environment which recognises individuals’ differing needs, therefore encouraging a work/life blend is key to us.

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