Professional Print Service Engineer - Brentwood

In this role you will be carrying out installation, service and repairs on a range of Canon Professional Print equipment. Ensuring adherence to standard call procedures and maintaining quality standards. Achieving a high first\- time fix rate and minimum return rates, focused on customer satisfaction and retention by delivering an exceptional service experience.

The work is varied and so if you enjoy working in a fast\-paced environment, being part of a team and have accurate and excellent time management skills, then this is a great opportunity to develop your career.

At Canon, we’ve been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good. We welcome applicants from all communities and backgrounds.

Why Join Us?

• Be part of a diverse, energetic team, joining 50\+ nationalities at our Stockley Park Head Office


• Enjoy hybrid working (3 days in office, 2 from home)


• Benefit from flexible hours, professional development, and a wide range of perks


• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase


• Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products


• Be part of a company that values sustainability, inclusion, and your personal growth


• Great transport links\- Elizabeth Line and Stockley Park low\-cost Shuttle Bus and free parking on site

• Drive for results


• Focus on the Customer


• Take ownership and accountability


• Act as a team player


• Shows courage and conviction


• People orientated


• Caring for self and others

Location – Essex

You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Canon Professional Print equipment, working to strict service level agreements.

• Your challenge is to achieve a high first\-time fix rate and minimum recalls with the most cost\-effective use of labour time and parts.


• Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required.


• Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role.


• Ensue all post\-sale field service requirements are met.


• When required provide technical escalation support for colleagues.


• Ensure all activities are recorded correctly in line with company guidelines.


• Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.


• To provide customer product instruction and training.


• Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.


• Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.


• Make frequent contributions to the on\-going development of the team and overall service performance.


• Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the functionality provided via Laptop.


• For your safety we ask you must fully comply with company policies and Health \& Safety Guidelines, including product safety checks.


• Self\-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role


• Capacity to work in an environment focused on superior customer service and continuous business performance improvement.


• Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.


• Remains calm under pressure and able to prioritise tasks and activities effectively.


• NVQ or equivalent in an electrical and/or mechanical discipline.


• You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem\-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.


• You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.


• Understanding of health and safety guidelines.


• This role also has the requirement to work a shift rotation


• Full UK driving license

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