Primary Operations Manager

Job title \- Primary Operations Manager

Department/team \- Consol team

Reporting to \- Head of Primary

Location \- Castle Donington

Contract type \- Permanent

Hours \- 45 hours per week (some weekends depending on business needs)

Salary/pay range \- Dependent on Experience

Start date \- ASAP

About the Role

The purpose of the role is to manage the largely growing consolidation network in Castle Donington. You will play a key part in the success of our network by ensuring that our customers are serviced to a high standard so that growth can continue. You will also play a key role in streamlining the current operation to improve efficiencies.

Key Responsibilities

· Ensure 100% accuracy end\-to\-end for inbound and outbound pallets

· Support the transition into systematic receiving and loading

· Support the transport team in executing the daily schedule with 100% DOT and deal with any in\-day issues

· Positive KPI reporting to customers and proactive communication on any in\-day issues or delays

· Returns and/or rejections dealt with within 24 hours

· Responsible for ensuring the dispatch team have all required paperwork, and returning paperwork is processed within 48 hours

· Sign off next day collection, trunking and delivery plan

· Oversee completion of daily and weekly trackers in full, with accurate information

· Act as operational lead in the planning and set up for new customer onboardings

· Continuous operational improvement: Identify inefficacies in current ways of working, root cause, plan to fix and implement

Essential Criteria

· Strong understanding of the Primary Network flow

· Confident at using Qargo or willing and able to complete Qargo training quickly

· Excel skills – preferred

· Excellent communication skills, with the ability to liaise professionally with internal teams, customers, and suppliers.

· Customer focussed approach, with a commitment to mainlining high service standards

· Able to work collaboratively with transport, warehouse and customer service teams

· Proactive when reacting to problems and foreseeing any potential problems

· Confident at making decisions and escalating issues appropriately

· Reliable

Working Arrangements

Full\-time role based in Castle Donington

Hours 07:30\-16:00 / 45 hours Mon\-Fri with weekends when the business requires.

Pay: Up to £40,000\.00 per year

Benefits:

• Free parking


• On\-site parking

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