Pension Admin Assistant

Are you detail orientated and have experience within administration? Then apply to be our Pension Administration Assistant today!

Corporate staff
North Somerset
Post number: 3424

Hours: 37 hours per week but part time considered

Salary: £26,403 \- £28,142 pro\-rata if part time

Closing Date: Midday 18 June 2026

Contract: Fixed term until 31 March 2027 with the possibility of extension

Location: Police \& Fire Headquarters, Portishead

Interviews: To be confirmed

Summary of role
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We are looking to recruit a Pension Administration Assistant to join us at Avon Fire \& Rescue Service!

As our Administration Assistant for the Pension Team you will provide essential support by handling day\-to\-day administrative tasks, ensuring smooth operation and efficient management of pension\-related processes.

This role involves a high level of accuracy, confidentiality, and effective communication skills, making the post crucial to contributing to the delivery of an excellent Pensions service to members and employees.

Some of the things you will be doing
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• Processing standard retirement paperwork, working in partnership with Payroll Services and the Pensions Administrator, to ensure timely completion in line with SLA/KPI agreements.


• Monitor and organise the pension mailbox, responding to routine queries in a timely and friendly manner and escalating complex issues to senior team members and Payroll Services when necessary.


• To extract relevant data from Payroll systems and records in relation to McLoud/Sargeant and Matthews/O’Brien remedy cases, converting from 4\-weekly to monthly as required.


• Accurately input and process pension\-related data into the relevant databases, systems and tracking logs.


• Assist with the appropriate checks to validate and ensure that information submitted to the Pensions Administrator is completed, referring to the Pensions Advisor where appropriate.


• Maintain records through management of confidential pension folders in line with GDPR.


• Publish relevant updates and links to developments with pension remedy processes on the Service website and intranet as required.


• Produce template letters and communications, under the guidance of the Pension Advisor, to be sent to staff and members.


• Handle filing, scanning, and archiving of important pension documents.


• Schedule meetings for the Pensions Advisor and Pensions Scheme Manager, attending to take notes if required.


• Under the guidance of the Pensions Advisor, assist in the preparation of documents for audits, Freedom of Information requests and regulatory reviews.

Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

• What we will need from you

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Essential

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc).


• Level 2 qualification in numeracy and literacy, or able to demonstrate equivalent level.


• Previous experience in an administrative role, preferably within a pension, HR, or financial services environment.


• Strong attention to detail and accuracy.


• Excellent organisational skills.


• Able to handle confidential information with discretion.


• Strong communication and customer service skills, both written and verbal.


• Ability to work independently and as part of a team.

Desirable

• Experience of pension and/or retirement processes.


• Experience of using database management systems and HR software.


• Experience of uploading documents and information to a website/intranet.

What you can expect in return
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• 25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service


• Local Government Pension – Defined Benefit Scheme


• Electric Vehicle Salary Sacrifice Scheme


• Cycle to Work scheme


• Welfare and Wellbeing services


• Staff Networks


• Access to Westfield Health Supplementary Healthcare package.


• Access to Blue Light card with offers online and high street discounts


• Use of the multi\-gym, sports hall, restaurant, free parking and beautiful open surroundings at our Headquarters in Portishead.

How to apply
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If you experience any issues with the application or require a paper version please contact recruitment@avonfire.gov.uk . Late applications will not be accepted. Please quote job reference number 3424 on any communications. Thank you.

With effect from July 2023 legislation was amended to enable all Fire \& Rescue Services to undertake standard DBS checks for all employees. All job roles require a standard DBS check, with certain defined roles requiring an enhanced check. These will be renewed throughout employment.

*Avon Fire \& Rescue Service is committed to securing equality of opportunity. We welcome applications from all members of our community who are currently under\-represented at Avon Fire \& Rescue Service, particularly women, Disabled people and members of ethnic minority communities.*

Additional reading
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It is important for you to familiarise yourself with our work at Avon FRS and the framework we follow. Please see some resources below for you to read and explore:

Core Code Of Ethics – NFCC

Our mission, vision and values – Avon Fire and Rescue Service

Safeguarding policy – Avon Fire and Rescue Service

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