Part Time Medical Receptionist

Collingham Church View Surgery LS22 5BQ are looking to recruit a further part time Medical Receptionists /Care Navigator to work alongside our existing, hardworking but friendly team. We are looking for a good team player to join us working over our two sites.

Up to 32 hours per week with flexibility to cover for sickness/holidays working over Churchview or Thorner sites.

Previous experience as a Medical Receptionist or NHS experience is desirable but not essential. Customer Care/dealing with the public experience preferred.

Previous applicants need not apply.

Summary of main duties include:\-

Reception

· Operate computerised appointment system to ensure efficient flow of patients using the Triage protocols in place

· Book appointments accordingly

· Care Navigation – Signpost patient to most appropriate service

· Ensure urgent consultations are allocated appropriately

· Book patients home visits in line with practice policy

· Handling any other patent requests via telephone of face to face in a timely manner

· Explain practice arrangements to new and temporary patients in line with practice policy

· Ensure repeat prescription requests are actioned/ passed to relevant staff

· Samples received at reception check from completed \& pass to Nurse

· Be aware and comply with patient confidentiality

· Dealing with requests from colleagues or community teams

· Booking Ambulances as requested

· Book appointments on extended access rotas

· Ensure reception area and waiting room is kept neat and tidy

Admin duties

· Scanning hospital letters/reports onto patient’s records

· Emailing and photocopying as required

· Collating patient data/help input survey/flu information

· Sending out letters/texts to patients where appropriate

· Be aware of access to medical records/ online access protocol

· Change patient address / telephone as required

· Check and prepare temporary resident forms

Person specification

General education to satisfactory level, Grade C or above 1

· Good telephone manner

· Ability to communicate clearly

\-Computer literate

\-Able to work alone and in a team environment

\-Must be able to work on own initiative

\-To pass on information accurately

\-To be able to cope under pressure

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Job Types: Part\-time, Permanent

Pay: £12\.71 per hour

Benefits:

• Company pension


• On\-site parking

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