Order Management Associate
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<p><strong>JOB Role:</strong></p>
<p>We are looking for a highly organised and detail-oriented Order Management Associate to join our dynamic team. In this role, you will take a proactive approach to managing orders and ensuring a seamless process from start to finish. You will be responsible for handling high-priority tasks with flexibility and efficiency while maintaining a strong attention to detail. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent time management skills and the ability to adapt to changing priorities. If you're ready to make a meaningful impact and contribute to the success of our team, we want to hear from you!</p>
<p><strong>WHAT YOU'LL DO:</strong></p>
<p>The Order Management Associate is responsible for the following specific areas:</p>
<ul>
<li>Acknowledge and process client purchase orders</li>
<li>Generate vendor purchase orders accurately and efficiently based on client orders.</li>
<li>Ensure that vendor POs include all necessary details, such as product specifications, quantities, and delivery timelines.</li>
<li>Monitor and track inbound shipments from vendors to ensure timely and accurate delivery.</li>
<li>Collaborate with project teams to address any potential delays or issues in the shipment process.</li>
<li>Generate picking tickets for warehouse staff based on project timelines.</li>
<li>Create logistics tickets for outbound shipments to clients.</li>
<li>Pay meticulous attention to details in all stages of order processing to minimize errors.</li>
<li>Conduct thorough quality checks to guarantee that the correct products are shipped to clients.</li>
<li>Prioritize tasks based on urgency and importance to meet tight deadlines.</li>
<li>Efficiently manage a high volume of orders while ensuring accuracy and quality.</li>
<li>Manage multiple client orders simultaneously and adapt quickly to changes in order specifications, shipment schedules, or client requests.</li>
<li>Troubleshoot and resolve issues promptly to maintain smooth order flow.</li>
<li>Respond promptly to client inquiries and provide updates on order status.</li>
<li>Stay informed about product pricing, discounts, and promotions from vendors.</li>
<li>Identify opportunities to negotiate better terms with vendors and save costs.</li>
<li>Negotiate favourable terms, discounts, or bulk purchase arrangements to optimize profitability.</li>
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<p><strong>WHAT YOU NEED TO SUCCEED:</strong></p>
<ul>
<li>Experience in an order management or similar role</li>
<li>Experience using procurement software</li>
<li>Strong numeracy skills and analytical ability</li>
<li>Basic to Intermediate Microsoft Excel Knowledge</li>
<li>Excellent time management skills, with ability to manage workload and prioritize tasks</li>
<li>Exceptional attention to detail and level of meticulousness</li>
<li>Strong communication skills</li>
<li>A proactive problem solver, who can think on their feet.</li>
<li>Willingness to work as part of a team in a fast moving, growing global company</li>
</ul>
<p><strong>PREFFERED SKILLS:</strong></p>
<ul>
<li>Experience with Sage X3 and Jira a plus</li>
<li>Can drive progress positively and effectively, keeping all stakeholders informed.</li>
<li>Can maintain a high standard of work, even when working under pressure and handling multiple issues.</li>
</ul>
<p>EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.</p>
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<p><strong>WHO WE ARE:<br></strong>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.<br><br>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.</p>
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<p>#INDEMEA</p>
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