Operations Manager

Do you get energy from making things run well and fixing operational challenges?

Are you the manager your team follows not because they have to, but because you’re consistent, fair, and genuinely present?

About Us
Wolf Eyewear Group is a B2B designer eyewear business selling exclusively through independent opticians across the UK and internationally. The group includes the brands Wolf Eyewear and White Optics. We’re a close\-knit team based in Leighton Buzzard, fast\-moving, high standards, and proud of what we make and sell. We’re scaling, and this role is central to that.

About the Role
This is a newly created, hands\-on people and process role. You’ll lead the day\-to\-day operations across our warehouse and customer service teams, not just managing them, but actively shaping how they work. You’ll report into the Finance Director and be the person who knows exactly what’s happening on the floor and why.

You don’t need to come from eyewear. However, you do need to be someone who leads with energy, takes real ownership, and sets a standard others want to match.

Operations \& Team

• Lead daily operations across warehouse and customer service


• Run team huddles, monitor workflow, act on blockages without being asked


• Directly manage warehouse and customer service staff — set expectations, coach, hold standards


• Build a culture of accountability where the team thinks for themselves

• Oversee goods\-in, picking, packing, and dispatch including international orders


• Maintain stock control systems and conduct regular audits


• Manage logistics partner and courier relationships

• Own health and safety across the site


• Keyholder and first point of contact for facilities and building management


• Identify inefficiencies and implement lasting improvements

• Proven background in an Operations Manager or similar people and process role


• Experience managing a team, setting expectations, coaching, holding standards


• Background in a product\-based, distribution, or warehouse environment


• Comfortable with logistics, stock management, and health and safety requirements


• Track record of improving processes, not just managing them


• Strong communicator up, down, and across the business

• Salary £40,000–£50,000 depending on experience


• 31 days annual leave inclusive of bank holidays and Christmas closure


• Enhanced sick leave


• Free glasses, including sunglasses


• Monday to Friday, 09:00–17:00

Benefits:

• Employee discount


• Free parking


• On\-site parking

• Leighton Buzzard, Bedfordshire: reliably commute or be willing to relocate with an employer\-provided relocation package (required)

• Operations management: 2 years (required)

• United Kingdom (required)

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