Operations and Business Development Manager
1\. Purpose of the Role
The Operations and Business Development Manager provides strategic leadership across the JWM Group of Companies, including JWM Healthcare Ltd, Harmony Springs Care Ltd, and Caring Alternatives, ensuring operational excellence, regulatory compliance, workforce development, and sustainable organisational growth across all services.
The role oversees the delivery, performance, and compliance of services across the group, including the management of multiple Home\-Based/Domiciliary Care packages, Supported Living services, and Residential Care Homes operating under the organisation.
The postholder ensures all services operate safely, effectively, and in full compliance with relevant regulatory and commissioning frameworks including Care Quality Commission (CQC), Ofsted, Local Authority requirements, NHS frameworks, and contractual obligations.
In addition to operational leadership, the role carries direct responsibility for business development and service expansion across the group, identifying and securing new opportunities through tendering processes, framework agreements, spot contracts, and partnerships with Local Authorities, Integrated Care Boards (ICBs), NHS partners, and private commissioners.
The postholder ensures that operational systems, workforce capability, governance structures, and compliance frameworks are aligned across all group companies, supporting both high\-quality care delivery and sustainable growth across domiciliary care, supported living, and residential services.
2\. Operational Leadership and Service Delivery
The Operations and Business Development Manager ensures all services operate effectively, delivering safe, high\-quality, and person\-centred care.
Core Responsibilities
· Provide strategic oversight of domiciliary care services, supported living services, and residential care provisions.
· Ensure all services operate in line with CQC regulations, local authority standards, and company policies.
· Oversee the implementation and review of care plans, risk assessments, and support strategies.
- Ensure services maintain strong person\-centred care practices that promote dignity, independence, and inclusion.
- Monitor service performance including care delivery standards, staffing levels, and service user outcomes.
- Lead operational response to incidents, safeguarding concerns, and service risks.
- Ensure appropriate staffing levels and workforce deployment across services.
- Support service managers and coordinators to maintain safe, responsive, and effective services.
- Oversee service mobilisation for new care packages and commissioned services.
- ≥ 95% compliance in operational and care documentation audits
- 100% of services operating within regulatory standards
- ≥ 90% service user satisfaction rates
- Timely mobilisation of new care packages and service placements
The postholder leads the growth and development of JWM Healthcare services, ensuring sustainable expansion across the organisation’s care portfolio.
Core Responsibilities
- Identify and secure new business opportunities across domiciliary care, supported living, and residential care services.
- Lead the preparation and submission of tenders, framework applications, and contract bids.
- Manage Local Authority relationships and act as a key liaison with commissioning teams.
- Identify and pursue spot contract opportunities and block contract arrangements.
NHS Trusts
Integrated Care Boards (ICBs)
Social workers and commissioners
Lead the mobilisation of new service packages, ensuring safe and effective onboarding of new service users.
Monitor and analyse market trends and commissioning priorities to guide organisational growth.
Support the development of new service lines or geographical expansion opportunities.
Ensure new services are integrated into existing operational and governance frameworks.
KPIs
- Successful submission of all tender opportunities within deadlines
- Measurable increase in commissioned care packages year\-on\-year
- Development of new partnerships with Local Authorities and commissioners
- Successful mobilisation of new service contracts within agreed timelines
The Operations and Business Development Manager ensures that all care delivery is safe, person\-centred, and compliant with regulatory requirements.
Core Responsibilities
- Ensure all care plans are current, person\-centred, and reviewed regularly.
- Oversee safeguarding investigations and ensure timely reporting and resolution.
- Monitor service user transitions, hospital admissions, and discharges.
- Review internal audits conducted by service managers.
- Ensure accurate completion of daily notes, care records, and incident documentation.
- Promote continuous improvement through quality assurance processes.
- Ensure CQC notifications are completed where required.
- 100% safeguarding concerns investigated and closed appropriately
- ≥ 95% compliance with internal quality audits
- 100% completion of required regulatory notifications
The role ensures safe medication practices across all services.
Core Responsibilities
- Oversee medication management systems across services.
- Ensure staff administering medication are fully trained and competency assessed.
- Monitor medication audits and investigate discrepancies.
- Ensure compliance with medication storage, documentation, and monitoring procedures.
- 100% medication audits completed monthly
- 100% of staff administering medication assessed as competent
- Reduction in medication errors year\-on\-year
The Operations and Business Development Manager leads workforce development and staff performance across all services.
Core Responsibilities
- Oversee recruitment, onboarding, and workforce planning.
- Ensure compliance with safer recruitment practices.
- Lead supervision, appraisal, and staff development processes.
- Ensure staff maintain required mandatory training and competencies.
- Support leadership development for service managers and coordinators.
- Manage disciplinary and grievance processes where required.
- Promote staff well\-being and engagement initiatives.
- ≥ 90% mandatory training completion rate
- 100% staff supervisions completed quarterly
- Reduced staff turnover and improved retention
The postholder ensures all services maintain compliance with regulatory requirements, company policies, and health and safety standards.
Core Responsibilities
- Lead the health and safety governance programme, ensuring all risk assessments, safety checks, and compliance certificates are current.
- Ensure daily safety logs in care homes (COSHH, fire, sharps, fridge, window restrictors) are completed and monitored.
- Oversee the completion and review of Fire Risk Assessments, EICR, Gas Safety Certificates, Legionella, and Asbestos surveys within statutory timelines as required.
- Ensure all incidents, accidents, and near misses are recorded, reviewed, and followed by appropriate learning outcomes.
- Maintain up\-to\-date company policies aligned with CQC, HSE, and legislative standards.
- Lead infection control audits and ensure adequate PPE supply across all locations.
- Develop and monitor service\-level emergency and contingency planning procedures.
- 100% compliance with health and safety and fire risk assessment timelines.
- 100% of incidents reviewed and closed with corrective actions.
- ≥ 95% completion of daily and monthly safety checks.
- 100% of infection control audits completed and actions implemented within 7 days.
- 100% policies reviewed annually or upon regulatory change.
The postholder maintains oversight of operational financial accountability.
Core Responsibilities
- Monitor service budgets and operational expenditure.
- Review service user allowance audits and financial records.
- Ensure accurate documentation of all expenses and receipts.
- Support the Director in financial planning and cost control.
- 100% completion of financial audits
- No unresolved discrepancies beyond 7 days
The Operations and Business Development Manager oversees operational governance and reporting structures.
Core Responsibilities
- Produce monthly and quarterly performance reports.
Incidents and safeguarding
Staffing levels
Service performance
Maintain governance trackers for audits and corrective actions.
Lead preparation for regulatory inspections.
KPIs
- 100% submission of governance reports within deadlines
- ≥ 95% compliance across governance audits
The Operations and Business Development Manager is a senior leader responsible for promoting the organisation’s values and culture.
Core Responsibilities
- Provide strategic leadership across operational teams.
- Promote a culture of integrity, accountability, and continuous improvement.
- Support collaboration between operational, clinical, and administrative teams.
- Champion equality, diversity, and inclusion across the organisation.
- Mentor managers and support professional development across services.
- Improved staff engagement and satisfaction levels
- Strong collaboration across departments
- Demonstrable improvements in operational performance
Benefits:
- Company pension
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