Operational Manager, MSK, Respiratory and Heart Failure Services

NHS AfC: Band 8a

Main area
Operational management
Grade
NHS AfC: Band 8a
Contract
Permanent
Hours
Full time \- 37\.5 hours per week
Job ref
343\-8001153\-RB\-SK
Site
Jubilee Health Centre
Town
Wallington
Salary
£63,665 \- £70,887 pa Inclusive of HCAS
Salary period
Yearly
Closing
11/06/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

The post holder will ensure the operational delivery of high quality, clinically robust, personalised care to all patients in the MSK, respiratory and heart failure service.

The post holder will provide strong and effective leadership to drive forward and manage change in line with national and regional drivers; i.e. the NHS 10 Year Plan, neighbourhood initiatives with a focus on proactive care, long term conditions management, reablement and, ultimately, an individual's health and wellbeing.

The post holder will ensure that the services delivered are adaptable, resilient and creates innovative solutions to enhance the patient experience.

Good financial acumen and strong leadership and managerial skills are essential for this post.

Main duties of the job

The post holder will be responsible for the operational leadership and management, performance and delivery of the MSK, respiratory and heart failure services across SHC. This will include budget management.

The post holder will facilitate and develop innovative and transformative operational leadership for these services in line with the 10 Year Plan, neighbourhood indicatives and, to include strategic work in Gesh to explore planned care transformation as part of these initiatives.

The post holder will line manager clinical leads from the respective services, ensuring a clear focus on professional development, operational development with a focus on standards of clinical quality

The post holder will be responsible for operational leadership in maintaining and improving all aspects of clinical governance, evidence informed practice and quality.

Working for our organisation

*St George’s, Epsom and St Helier University Hospitals and Health Group (gesh) cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, St Helier Hospital and Epsom Hospital.*

*At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.*

Sutton Health and Care (SHC) is a joint venture between local partner health and social care organisations, in which Sutton Community Services is fully integrated to support the delivery of a care model for the people of Sutton. Hosted by Epsom \& St. Helier the model ensures the breaking down of traditional organisational barriers to enable the provision of care that is wrapped around the patient. An Alliance Board representing all partners has been formulated to support consensus decision making.

SHC prides itself on having a highly dedicated team and offer a stimulating and dynamic working environment with a wide range of staff benefits and development opportunities. We are looking for employees who aspire to excellence, share our values \& vision and can play a crucial role in our on\-going achievements.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more information about the Operational Manager role at Epsom and St Helier.

Person specification

Essential

Essential criteria

• Degree level education or equivalent experience

Desirable criteria

• Professional registration


• Evidence of continued professional development and clinical gravitas

Experience

Essential criteria

• Leadership and operational management experience in an NHS organisation (including community services) or equivalent experience


• Experience and in\-depth knowledge of NHS regulatory bodies and requirements and delivery against these


• Experience of managing activity and performance against quality measures and performance targets


• In\-depth knowledge of organisational change management


• Working knowledge of relevant NHS national policy


• Proven ability to develop and manage clinical governance systems


• Experience of dealing with highly sensitive and confidential issues and supporting staff involved


• Experience of providing robust leadership including the production of reports and documents to meet national requirements


• Experience of working with staff at all levels of an organisation


• Experience of managing all aspects of staff performance and development


• Experience of leading and building highly effective multidisciplinary teams and networks

Skills and Abilities

Essential criteria

• Good analytical skills and ability to present complex information and analysis in accessible formats


• Effective leadership skills using positive role modelling techniques


• Ability to work and remain calm under pressure, ensuring deadlines are met and balance competing priorities


• Ability to successful manage and lead teams of staff in improving service delivery


• Ability to translate strategic plans into operational delivery to agreed timelines


• Ability to analyse complex problems and to develop and successfully implement practical and workable solutions


• Ability to analyse and interpret data, identify trends and produce high quality reports


• Ability to build and sustain excellent interpersonal relationships across all staff and services


• Ability to communicate, negotiate and influence in sometimes challenging or emotionally charged situations encouraging buy\-ins to sometimes contentious changes


• Ability to lead and manage projects using proven project management technology


• Excellent problem solving skills, with ability to negotiate, influence and use diplomacy skills to obtain effective results


• Ability to manage workload balancing the long\-term/short\-term and reactive work priorities accordingly


• Ability to manage budgets including identifying and implementing cost improvements with positive impact on quality and performance


• Excellent communication skills at all levels, written, oral and personal presentation


• Advanced MS Office skills

Personal Attributes

Essential criteria

• Ability to travel across a wide geographical area using the most cost effective method


• Ability to sustain frequent and extended periods of concentration


• Ability to understand the physical demands of the post


• Actively promote equality and diversity by showing respect and treating people with dignity


• Ability to partake in the on call rota

Desirable criteria

• Car owner/driver insured for business use

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre\-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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