Office Administrator

An overview of the company:

Lewis Arborcare Ltd is a busy, well established tree management company carrying out tree surgery, forestry and landscape services throughout the Midlands.

We have a large and diverse client base, ranging from local authorities, housing associations and developers to rural estates, landowners and residential home owners.

About the role:

A vacancy has arisen for an experienced administrator to manage the office systems of the business in a busy and often dynamic office environment where no two days are the same.

The successful applicant will have an adaptable and diligent approach, with proven experience in a similar role. Strong communication and time management skills and the ability to form excellent relationships with clients and colleagues are essential.

The main duties of the role include:

• Work closely with the MD and Contract Manager to organise and plan workload and co\-ordinate operations.


• Management of client enquiries and maintain workload database.


• Liaison with clients to arrange appointments for estimates , schedule work, and follow up with quality management courtesy calls.


• Management of internal HR processes, recruitment programmes and collection of staff PAYE timesheet information.


• Processing of supplier and client invoices, internal paperwork and documentation.


• Arranging vehicle fleet servicing, repairs and statutory testing, including associated record keeping.


• Organising training and maintaining staff certification and records.


• Organising staff appraisals, minute keeping and updating records and action plans.


• Liaising and maintaining excellent working relationships with utility companies and local authority planning and permit teams to facilitate projects.


• Maintain and renew accreditations, health and safety documentation and insurance policies.


• Ensure established procedures are effective, identify areas for improvement and revise existing procedures in liaison with the management team.


• Organise staff briefings and meetings and attend where required. Record minutes and create action plans.


• Oversee diary planning for all operational teams and management.


• Manage and respond to email correspondence in a timely manner.


• Prepare detailed client quotations and job specifications.


• Maintain accurate records and filing systems electronically and in hard copy.


• Source and purchase outsourced services, equipment and supplies.

• Extensive experience in dealing with the general public.


• Demonstrate a strong commercial awareness and intuitive business decision making ability.


• The ability and flexibility to work in an often\-high paced ever\-changing environment.


• Excellent written and verbal communication skills with the ability to communicate effectively with both commercial and domestic clients in a friendly and professional manner.


• Proven experience of working in a similar administration role.


• Excellent attention to detail.


• Knowledge and experience of working with Microsoft Office: Word, Outlook, and Excel.


• Excellent typing skills.


• The ability to integrate and work successfully as part of a small team.


• The ability to form and maintain excellent client and colleague relationships.

Pay: £28,260\.00\-£32,240\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

• Bridgnorth, Shropshire: reliably commute or plan to relocate before starting work (required)

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