Mental Health Clinical Operations Manager

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth\-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

We’re seeking a dynamic Clinical Operations Manager to join our team at AXA Health. In this key role, you'll lead and develop a multi\-disciplinary team across multiple sites, ensuring the delivery of exceptional clinical psychological services and mental health support. Your main focus will be to provide first class assistance to members and their families or carers. You'll also play a crucial role in managing complex mental health claims, refining operational processes and driving continuous improvements in service quality and outcomes.

Key responsibilities:

• Lead and develop a multi\-disciplinary clinical team, fostering a culture of excellence and continuous improvement.


• Manage complex mental health claims proactively across the entire treatment episode, ensuring appropriate support and referral.


• Oversee a specialist helpline providing psychological and emotional support to members and their families or carers.


• Ensure robust processes for early identification, referral and medical assessment of claims, supporting operational efficiency.


• Participate in Medical Advisory Team decisions, escalating complex queries and promoting knowledge sharing.


• Deliver insightful reports on productivity, customer satisfaction and claims cost reduction whilst managing complaints promptly.


• Implement quality and governance frameworks to ensure case management accuracy, mitigate risks and ensure compliance.


• Collaborate with senior leadership on clinical governance, risk management, budget control and delivery of wellness programs.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your skills \& experience:

• Registered or licensed clinician (e.g. Psychologist, Nurse) with a relevant degree and extensive experience managing large, multi\-site clinical teams.


• Experience in a role requiring Level 4 safeguarding trained, with proven expertise in clinical risk management and governance at both individual and systemic levels.


• Strategic thinker with strong vision, drive and commercial awareness to support business goals.


• Relationship management, leadership and influencing skills across all levels and functions.


• Confident decision\-maker capable of articulating complex issues to diverse stakeholders, including customers, specialists and external partners.


• Proven track record of delivering results, driving continuous improvement and operational excellence.


• Effective communicator at all levels with credibility and strong interpersonal skills.


• Knowledge of the clinical, regulatory and market environment, including FCA, CQC, GDPR and statutory services.


• Experience of operational leadership of a large team of clinicians and non\-clinicians providing virtual support to patients and families.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long\-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.cooper@axa\-uk.co.uk.

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

\#Health \#LI\-Hybrid

Your benefits
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Pay \& Bonus

Annual pay review and performance\-based bonus.

Private Medical Cover

Employer funded scheme available to all colleagues.

Annual Leave

25 to 28 days of holiday per year, plus bank holidays.

Wellbeing Initiatives

A wide range of services to support your physical, mental, and financial wellbeing.

Volunteering Leave

Three paid volunteering days (21 hours) per year.

Paid parental \& carer's leave

26 weeks' maternity leave and 8 weeks' co\-parent leave. 5 days' carer's leave for planned activities and unexpected emergencies.

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