Medical Receptionist/Administrator

Receptionist / Administrator

York Street Medical Practice, Cambridge

York Street Medical Practice is a friendly and forward\-thinking GP surgery located in the heart of Cambridge, providing high\-quality care to over 10,700 patients. We are proud to be a learning organisation that values teamwork, professional development, and a healthy work\-life balance. We offer a supportive and welcoming working environment where every member of staff plays an important role in delivering excellent patient care.

We are seeking a friendly, reliable, and motivated individual to join our multi\-skilled Administration Team as a Receptionist/Administrator.

About the Role

This is a varied and rewarding role that combines front\-line reception duties with a range of administrative responsibilities within a busy GP practice. As the first point of contact for patients, you will provide excellent customer service while supporting the smooth day\-to\-day running of the practice.

The successful candidate will have strong communication and organisational skills, a positive and proactive attitude, and the ability to work effectively as part of a team. Good IT skills are essential, and experience using Microsoft Office is desirable. Previous experience in an administrative or customer\-facing role is required, while experience within an NHS or healthcare setting would be advantageous.

We welcome applications from candidates seeking either full\-time or part\-time hours.

Part\-time hours: Approximately 24–32 hours per week over 3 or 4 full days.

Working hours will be discussed at interview and will fall between 8:00am and 6:30pm.

For an informal discussion about the role, please contact Emma Ager, Assistant Practice Manager, on 01223 364116 or by email at york.street@nhs.net.

Job Title

Receptionist / Administrator

Accountable to: Assistant Practice Manager

Purpose of the Role

To provide high\-quality reception and administrative support to the Practice, helping the clinical team deliver excellent patient care and ensuring patients can access the services they need efficiently and effectively.

Main Duties and Responsibilities

The role will include, but is not limited to:

• Welcoming and assisting patients at reception and over the telephone.


• Responding to enquiries from patients, healthcare professionals, and external organisations.


• Using the practice clinical system to process prescriptions, patient registrations, appointment bookings, and a variety of administrative tasks.


• Supporting specialist administrative areas, including e\-Referrals, medical reports, patient record summarising, childhood immunisation administration, and cervical screening programmes.


• Assisting patients with enquiries relating to appointments, prescriptions, and test results.


• Scanning and accurately processing documentation into patient records.


• Processing repeat prescription requests and related enquiries.


• Registering new patients and maintaining accurate patient records.


• Supporting referral management and other patient recall systems.


• Working collaboratively with GPs, nurses, management, and the wider practice team to support service improvements and practice development.

Personal Development

• Complete all mandatory training requirements.


• Participate in ongoing learning and development opportunities.


• Maintain and develop knowledge relevant to the role.

Team Working

• Contribute positively to a supportive and collaborative team environment.


• Share knowledge and expertise with colleagues.


• Identify opportunities to improve processes and workflows to enhance efficiency and patient experience.

Health, Safety and Confidentiality

• Adhere to Practice policies relating to health and safety, infection prevention, and security.


• Undertake opening and closing procedures when required.


• Maintain strict patient confidentiality at all times in accordance with data protection and NHS guidelines.

York Street Medical Practice places great importance on teamwork and fostering positive working relationships across the organisation. Staff are encouraged to participate in team meetings and contribute to the ongoing development of the practice.

As primary care continues to evolve, new challenges and opportunities regularly arise. The successful candidate will therefore be expected to demonstrate flexibility and undertake additional duties appropriate to the role, as requested by the Senior Patient Care Co\-ordinator, Management Team, or GP Partners.

Person Specification

Qualifications

Essential

• Good standard of numeracy and written/spoken English.

Experience

Essential

• At least one year's experience in an administrative and customer\-facing role.


• Experience of working with the general public.

Desirable

• Experience working within a healthcare setting.


• Understanding of patient confidentiality and data protection principles.

Knowledge and Skills

Essential

• Good IT literacy.


• Strong administrative and clerical skills.


• Excellent customer service skills.


• Effective communication skills, including telephone manner, interpersonal skills, active listening, and verbal communication.

Desirable

• Experience using Microsoft Office applications.

Personal Qualities

Essential

• Ability to work effectively as part of a team.


• Positive, flexible, and proactive approach to work.


• Ability to follow policies, procedures, and instructions.


• Professional, friendly, and approachable manner.

Job Types: Full\-time, Part\-time

Pay: £13\.03 per hour

Benefits:

• Company events


• Company pension


• Employee discount


• Free parking


• On\-site parking

Experience:

• customer facing: 1 year (preferred)


• administration: 1 year (preferred)

Work Location: In person

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