Maintenance Technician

Description

The Escapade Maintenance Technicians are responsible for maintaining and repairing our facilities equipment, systems, and infrastructure around residence and public areas.

The Maintenance Technician has the responsibility of executing maintenance plans, addressing repair needs and collaborating closely with the Maintenance Manager to ensure efficient operations.

Key Relationships* Internal: Maintenance Manager, Escapade and Silverstone Management \& Staff.

• External: Guests, Contractors and Vendors

*Silverstone is committed to safeguarding and promoting the welfare of children and adults at risk and expects all team members and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.*### Key Responsibilities

To create and implement a best\-in\-class and award\-winning guest experience through:* Equipment Maintenance: Perform routine maintenance on machinery, mechanical systems, and equipment to ensure they operate effectively and safely. Diagnose and repair malfunctions in mechanical and electrical systems, including HVAC, plumbing, electrical, and other building systems. Assist the maintenance manager in developing and implementing preventive maintenance programs to minimize equipment downtime and extend their lifespan.

• Communication and Collaboration: Respond to maintenance requests and emergency situations promptly and efficiently, ensuring minimal disruptions to operations. Work closely with the Maintenance Manager to ensure maintenance is kept to the right standard for staff and guests. Additionally work with contracts and vendors to complete maintenance repair projects.


• Guest Assistance: Provide friendly and responsive service to guests, addressing any specific requests or concerns promptly and professionally. Provide courteous assistance to guests, customers and employees, responding to inquiries and requests professionally.


• Safety and Compliance: Adhere to safety protocols, including proper handling of tools, equipment, and chemicals, to maintain a safe working environment. Management and completion of risk assessments and method statements. Maintenance and any other training up to date. Ensuring all equipment is compliant across the site.


• Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone

The above is a high\-level summary of duties and is not meant to be a comprehensive description of the role. Additional ad\-hoc responsibilities will arise which will be considered to form a reasonable part of the role and role requirements may be subject to change from time to time.

Performance Responsibilities
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry\-leading and award\-winning results.

Our vision \- To become a world leader in redefining lifestyle living, setting new standards in motorsport\-inspired hospitality and immersive leisure.

Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.

Values \-Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve.

Performance will be measured against the Personal Development Review (PDR) including:* Quality of Work – Ensure tasks are completed to a high standard with a right\-first\-time mentality.

• First Time Fix – Maintain efficiency in resolving maintenance issues promptly.


• Health \& Safety Compliance – Adhere to all safety protocols and ensure compliance across the site.

Skills, Knowledge and Expertise

• Experience in a 4\-star or 5\-star hotel or any other lifestyle/ distinctive brand is desirable but not required


• Adhere to health and safety, risk assessments and method statements


• Ensure relevant qualifications are met and up to date


• A strong, yet positive guest service style


• Organized and ability to work within the team or on their own


• Strong interpersonal skills


• A good command of the English language. Additional languages are advantageous


• Maintains impeccable personal grooming and hygiene standards while radiating an aura of elegance and refinement


• Competent in using IT systems and software including Microsoft Office

Full clean UK driving licence is desirable

About Escapade

We’re Silverstone, the UK’s leading motorsport venue for over 60 years. You probably know us as the hosts of world\-class events, such as the Formula 1 British Grand Prix, MotoGP™ and Silverstone Festival.

As a true, one\-of\-a\-kind destination, we make people feel the thrill on and beyond the track. From unforgettable business experiences at our International Conference \& Exhibition Centre, to unique getaways and iconic trackside views at Escapade \- we work hard to ensure each and every one of our visitors can see our personality, touch our legacy and hear our heartbeat around every single corner. And we want you to be a part of it.

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