Macmillan Information Centre Assistant

The Macmillan Information Centre Assistant will provide personalised information, practical support, and signposting to people affected by cancer, empowering them to navigate health and social care services and make informed decisions about their care and wellbeing. Working within an agreed scope of competence, the post holder will respond to information and support needs, recognising and escalating complex issues to appropriate professionals where required.

The post holder will contribute to the delivery of a high\-quality, person\-centred information and support service, ensuring a welcoming, accessible, and supportive environment for patients, families, carers, and visitors. They will supervise and support volunteers, promoting excellent standards of service delivery and helping to ensure the efficient day\-to\-day operation of the Macmillan Information Centres at RDH and QHB.

Application closing date: 23th September 2026

Interview date: 7th October 2026

Meet with people affected by cancer, including patients, carers, relatives, and healthcare professionals, to provide high\-quality information, support, and signposting to services.

Provide information and support within the remit of the role, recognising when needs are complex and require referral or escalation to appropriate clinical or specialist services.

Refer individuals to welfare benefits advice services and local initiatives that offer financial support and cost\-saving opportunities.

Liaise effectively with a range of healthcare professionals and community services, to ensure coordinated patient support.

Promote the Macmillan Information and Support Service through outreach activities, awareness events, and engagement within hospital and community settings.

Coordinate the day\-to\-day operation of the Macmillan Information Centre, ensuring a welcoming, accessible, and responsive service for all users.

Supervise, support, and guide volunteers, ensuring they are appropriately trained, supported, and deployed to meet service needs.

Contribute to the ongoing delivery and development of a Trust\-wide cancer information and support service, identifying opportunities to improve patient experience and access to support.

Work both independently and as part of a multidisciplinary team, including undertaking periods of lone working in accordance with Trust policies and procedures.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development

On\-going support from recruitment to when you join our team and beyond.

Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day.

We are the 4 th busiest Trauma \& Orthopaedic outpatients department in England – an average of 2077 per week.

An average of 1115 patients are seen in A\&Es across our network every day – 3rd largest in the country.

Our hospitals admit an average of 195 emergency patients daily.

Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.

We are one of only 7 Trusts nationally with more than 50 operating theatres.

We carry out more than 140 elective procedures each working day.

UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa \| NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children \- GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points\-based immigration system.

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