Luton

Main Responsibilities

1\. E\-Commerce Management (eBay \& Amazon)

\* Manage and maintain company eBay and Amazon accounts.

\* Upload new products with accurate descriptions, pricing, and images.

\* Update stock levels and product information regularly.

\* Monitor online orders and customer messages.

\* Respond professionally to customer inquiries and issues.

\* Check product reviews and customer feedback daily.

\* Report any account issues or order problems to management.

2\. Social Media Management

\* Create and manage company social media accounts.

\* Post product pictures, offers, videos, and updates regularly.

\* Keep social media pages active and professional.

\* Reply to customer messages and comments politely.

\* Help increase brand awareness and customer engagement.

\* Take pictures/videos of products for promotional purposes.

3\. Customer Feedback \& Relationship Calls

\* Contact regular customers by phone.

\* Ask customers for feedback regarding:

\* Product quality

\* Delivery service

\* Overall satisfaction

\* Experience with the sales team

\* Maintain positive customer relationships.

\* Record customer feedback and report important issues or suggestions to management.

\* Follow up with customers professionally when required.

4\. Online Order Packing \& Dispatch

\* Pick and pack online orders carefully and accurately.

\* Ensure products are packed safely and professionally.

\* Print shipping labels and invoices when required.

\* Prepare parcels for courier collection.

\* Coordinate with courier services for daily dispatches.

\* Keep packing area clean and organised.

5\. General Office Duties

\* Assist with daily office administration tasks.

\* Maintain organised records and files.

\* Help keep the office clean and professional.

\* Support management with additional tasks when required.

\* Work as part of the team to improve company operations and customer service.

Daily Work Expectations

\* Be punctual and maintain a professional attitude.

\* Complete assigned tasks within working hours.

\* Communicate respectfully with customers and colleagues.

\* Keep management updated regarding completed tasks and any issues.

\* Use initiative and stay productive during quieter periods.

Performance Expectations

Success in this role will be measured by:

\* Accuracy of online orders

\* Quality and consistency of social media activity

\* Customer feedback results

\* Organisation and efficiency

\* Professional communication

\* Reliability and teamwork

Reporting To

Company Owner / Management

Benefits:

• Free parking

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