Level 1 Helpdesk / IT Support - development role

Job Brief

We are looking for a Level 1 Help Desk / IT Support Technician to join our team. Working hours are Monday to Friday, 8:30am to 5:00pm, with occasional out\-of\-hours or weekend work as required.

This role is ideal for someone looking to build a career in IT, you'll gain hands\-on experience across a variety of technologies with excellent opportunities for personal development. Alongside the day\-to\-day helpdesk duties, you will be assigned various projects that could relate to \- as examples – Sharepoint development, software development, containerisation or network security. Projects are issued to support the team and feed into larger projects, with full support and coaching as required. We are therefore looking for someone who is curious, self\-motivated, and enjoys solving problems with some form of ‘tinkering’ history as a minimum.

A reasonable level of physical fitness is also required as the role may occasionally involve moving and installing servers and other heavy IT equipment on\-site or in our data centre.

Responsibilities

• Provide 1 level support via email and phone.


• Follow and create processes


• Own the full life cycle of level 1 tickets


• Communication Skills across all levels of the business


• Clearly explain technical concepts


• Basic hardware diagnostics


• Commissioning of laptops and desktops for users within the field


• Complete various projects as part of self\-development (Based on your current IT interests and to spur interests in other areas)

Requirements and skills (ideal)

• Understanding of operating systems (Windows, Linux)


• Exposure to Active Directory


• Basic SharePoint knowledge


• Knowledge of basic IT concepts


• System Monitoring


• Remote support


• A programming language

Join us in this exciting development role where your contributions directly impact our organization’s productivity! We value energetic team players eager to grow their IT expertise while delivering outstanding support. This paid position offers a vibrant environment where your technical skills will flourish through hands\-on experience and continuous learning.

Pay: £25,420\.00\-£28,000\.00 per year

Benefits:

• Casual dress


• Company pension


• Free parking


• On\-site parking


• Private medical insurance

Work Location: In person

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