Leasing Associate

Job description

LEASING ASSOCIATE / AMBASSADOR

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.
You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

Location: Onsite Hove

working week: 40hrs p/w including Saturday and evening availability

Overview of role

MAIN RESPONSIBILITIES FINANCIAL AND REPORTING

• Follow up new leads, register and understand customer’s rental requirements \& match this to an Ensure receipt of initial rent payments and any required funds prior to move in available apartment Facilitate the set\-up of monthly payments


• Arrange viewings for customers and provide a first\-class customer experience tour engaging the client Identify and deliver opportunities for additional revenue through upselling of services and apartments y in all aspects of what the development has to offer for manager reporting and use


• Increase revenue through alternative investment streams, parking and facility hire Use of all systems to provide accurate records of customer information


• Work closely with the Leasing Manger to report on market trends, customer service reports and Ensure accurate recording of customer processing information, ensure customer headline rent prices feedback is recorded for management reporting and use


• Follow up on all applications and the vetting process Manage and meet agreed KPI’s as set by the Leasing Manager


• Work closely and collaboratively with the other on\-site teams to ensure a seamless delivery of customer Identify opportunities for additional or enhanced income streams and develop strategies with head experience office


• Actively drive sales and retention of residents through customer service and effective negotiation of Identify opportunities for cost efficiencies, budget saving and added value tenancy renewals Use of Spike or other database and systems to support accurate resident record as required


• Reply to resident queries and meet all response time SLAs. To interact with customers via telephone, Coordinating inventory production email, live chat or instant message. Delivering first class customer service Ensure receipt of initial rent payments and any required funds prior to move in


• Provide informed and accurate information to residents. Using social platforms such as The My Moda Facilitate the set\-up of monthly payments app to promote new updates and events Identify and deliver opportunities for additional revenue through upselling of services and apartments


• Be aware of amenity T\&C's for manager reporting and use


• Actively engage with the team and feel confident to put forward suggestions and ideas Use of all systems to provide accurate records of customer information


• Ensure accurate recording of customer processing information, ensure customer feedback is recorded for management reporting and use

• Acknowledge and follow up all initial customer enquiries


• Provide effective viewing booking support and follow up Prepare electronic move in packs including issuing of tenancy and supporting documents


• Gather detailed customer feedback from viewings and report back to the Leasing Manager to drive Renewal negotiation and progression with tenants, including preparation of documents customer experience Coordinating end of tenancies including booking check outs and ensuring re letting


• Manage tenancy applications from let agreed through to move in Notifying broadband and utility suppliers of new and ending tenancies for resident set up


• Referencing progression including liaison with referencing provider and applicants Coordinating inventory production and sign off – working closely with the Leasing Manager


• Management of guarantor requirements and referencing Escalate any end of tenancy charge disputes to the leasing manage


• Creation of tenancy documentation including AST and system set up

• Previous experience in residential property (hospitality or private rental sector preferred)


• Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm


• Must be pro\-active and able to use initiative to enhance the reputation of the building


• Professional presentation, confident and outgoing in nature


• Well organised, ability to problem solve and works under pressure with great decision\-making skills


• Able to demonstrate an organised and professional approach and ability to priorities


• Experience of working to targets

• Flexible working hours


• Excellent analytical skills Well\-groomed and of smart appearance


• Excellent communication skills Good level of computer literacy using Microsoft Word, Excel and Outlook


• Proactive and dynamic, taking ownership of all of core duties. Innovative and pro\-active


• Strong verbal and written communication skills. Ability to handle multiple tasks, to work well under pressure


• Accuracy and attention to detail. With training, able to use other systems and software packages


• Have a great understanding of the city, it’s people, culture and social scene. Use this knowledge to Flexible and cooperative at all times promote areas and places of interest to our residents Understanding the importance of achieving deadlines and ensuring quality output


• Experience in Residential Lettings or a customer service driven role Use initiative and take responsibility for providing solutions


• Knowledge and understanding of the Build to Rent market and key differences to residential lettings To ensure confidentiality and security of all business, client and customer documentation/ information


• Deliver first class customer service and resident engagement


• First point of contact for leasing administration enquiries


• Consistently deliver the Moda service standard to residents and all visitors to the building


• Communicate in line with brand values


• Supporting viewings and enquiries for leasing and management


• Reception cover for breaks and illness


• Escalate any end of tenancy charge disputes to the leasing manager


• Be a strong team player and support all other colleagues when required


• Actively engage with the team and feel confident to put forward suggestions and ideas


• A strong knowledge of lettings and tenancy processes is essential to deliver an exceptional experience for all our customers and residents

Moda expect all staff to maintain a positive attitude to health and safety in carrying out all responsibilities The management of risk is the responsibility of everybody who works at Moda. You should familiarize and to cooperate with businesses Health \& Safety Policy and Health \& Safety Manual. yourself with and follow the Planning Policy and Risk Management Procedures and as explained in the businesses induction session.

CORPORATE SOCIAL/ENVIRONMENTAL RESPONSIBILITY CUSTOMER CARE

Ethical social and environmental standards within the workplace are essential to ensure that we satisfy the It is essential to provide the highest standard of service at all times when dealing with clients and business objectives in a fair and reasonable manner. To constantly improve our reputation in the colleagues. Moda promotes putting the customer at the heart of everything we do. You should promote marketplace, there is an expectation that you will take your responsibilities seriously both internally and Best Practice, adhere to and promote the businesses core values and have respect for colleagues and externally. clients.

EQUAL OPPORTUNITIES

Moda is committed to providing a non\-discriminatory and harassment free working environment for all its employees. All staff are expected to have due regard for those policies when carrying out their duties

OUR VISION \& VALUES

INTEGRITY

CREATING DYNAMIC HOMES \& INSPIRED We will demand the highest degree of integrity for both our residents and ambassadors, recognition of openness and honesty that deliver an overall Integrity value are intrinsic to our success.

TEAMS, THAT DELIVER EXCEPTIONAL

COMMITMENT
Expectations of commitment from our ambassadors/board, and all our stakeholders. This will drive our business both financially and

EXPERIENCES TO OUR COMMUNITIES. ethically to set a clear bedrock to a successful business.

LOYALTY
We will provide loyalty with all our interactions to both our residents and ambassadors, delivering a relationship experience that provides our business longevity and certainty.

Job Type: Full\-time

Pay: £27,500\.00\-£28,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• On\-site gym

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