via reed · 26 May 2026 ·11 days ago

Learning & Development Manager

Reed
City Of London Full-time GBP 65,000 – 70,000
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I am pleased to be partnering with a High Growth UK based Insurance business in London who are looking to recruit a L&D Manager for their brilliant HR team.

A wonderfully ambitious business in state of the art offices in London who also offer exceptional benefits and have seen YOY growth of over 20% in their market and are looking to carry on that growth by opening in up to 8 new territories over the next few years.

They are currently looking to recruit a L&D Manager to join them on a 12 month FTC to be the primary owner of the L&D roadmap for 2026 and beyond with overall responsibility for the delivery of our training initiatives for our outsourced customer service centres

A full time role paying up to £70K your duties will include

  • Central ownership for delivery of the L&D 2026 roadmap & beyond

  • Provide regular reporting on our Continuous Professional Development (CPD) completion within the customer Service teams

  • Liaise with their outsources customer service partner to identify any risks or improvements

  • Use data and feedback to measure learning and knowledge effectiveness (e.g., completion, quality outcomes, speed to competency) and identify continuous improvement opportunities.

  • Lead the creation of all new training and closely collaborate with Head of Change & Development on knowledge strategy

  • Provide feedback on training delivery provided by their customer service partner(s), driving & maintaining a high standard learning experience

  • Lead the contact center communications strategy with their outsourced Service Providers

  • Supporting the knowledge base expansion within our Knowledge Platform

  • Facilitating and delivering training courses and programs when required.

Skills required
  • Innovative, forward thinking and creative individual, passionate about helping people learn and grow

  • Significant experience with effective learning and development methods ideally with Customer Service teams and within a outsourced provider

  • Good knowledge of e-learning tools and practices

  • Strong collaborative and interpersonal skills; ability to build effective working relationships with internal and external parties

  • Customer Service / Contact Centre Learning and Development best practice

  • Able to work with a high degree of independence and exercise good judgment

  • Experience of and ability to use technical learning resources to design and implement

  • Training delivery and design, ideally in an operational environment

  • Experience of working within an L&D role at a managerial level

  • Experience using AI-enabled tools to support content creation, learning design, or knowledge management

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