L2 IT Support Engineer (Contract)

L2 IT Support Engineer (Contract)

Location: Central London
Rate: £190 per day (Inside IR35)
Duration: short term around 2 weeks
Working Pattern: Monday–Friday, onsite

Responsibilities

• Provide 1st and 2nd line desktop support to end users.


• Diagnose and resolve hardware, software, and network issues.


• Build, deploy, and support Windows laptops and desktops.


• Administer user accounts in Active Directory and Microsoft 365.


• Configure and support mobile devices (iPhone/iPad/Android).


• Manage incidents and service requests using ServiceNow or similar ITSM tools.


• Escalate complex issues to 3rd line support where required.


• Maintain IT asset records and documentation.


• Support meeting room AV equipment and printers.


• Deliver excellent customer service while meeting SLA targets.

• 2+ years' experience in an L2/Desktop Support role.


• Windows 10/11 administration.


• Microsoft 365 (Outlook, Teams, Office).


• Active Directory (users, groups, password resets).


• Basic networking (TCP/IP, DNS, DHCP).


• Laptop imaging and deployment.


• Experience with ticketing systems (ServiceNow, Jira, Remedy, etc.).


• Strong troubleshooting and communication skills.

• Intune or Microsoft Endpoint Manager.


• Azure Active Directory


• Basic PowerShell.


• CompTIA A+, Network+, or Microsoft certifications.


• ITIL Foundation.

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