Responsible Authority Service Manager

Location: Southwark, London (Hybrid Working)

Client: Greater London Authority

Job Type: Temporary, full-time (Initial 3-month contract)

This is an exciting opportunity, delivering the Mayor’s strategic licensing priorities.

You’ll play a key role in shaping and leading a new Responsible Authority (RA) service, driving how licensing supports London’s economic growth, cultural vibrancy, and night-time economy.

Day-to-day of the role:

You'll lead the design and delivery of a test RA service across multiple London boroughs, helping to prepare it for future London-wide implementation.

Key responsibilities include:

• Leading and overseeing service delivery across boroughs


• Managing case allocation, prioritisation, and performance


• Providing strategic oversight and sign-off on licensing representations


• Building strong relationships with senior stakeholders and partners


• Ensuring robust governance, risk management, and legal alignment


• Monitoring, evaluating, and improving service performance


• Managing and developing a multi-disciplinary team


• Representing the GLA in forums, meetings, and licensing hearings


• Driving a consistent and strategic GLA position across boroughs


• Refining the operating model based on insight and learning

Required Skills & Qualifications:

We’re looking for a strategic and experienced professional with a strong background in licensing or regulatory services.

You’ll bring:

• Experience working within a licensing, regulatory, enforcement, or public protection environment (ideally within local government or similar)


• Strong knowledge of the Licensing Act 2003 and licensing processes


• Experience handling licence applications and/or regulatory casework


• Confidence drafting reports, recommendations, and formal correspondence


• Proven team leadership or line management experience


• The ability to influence, negotiate, and build relationships at senior level

A relevant professional qualification in licensing (e.g. Institute of Licensing or CIEH) is desirable.

If this role is of interest and you have the required skills and experience, please click apply.

This listing is from reed. View original listing ↗