Key Account Manager

Drive Relationships. Deliver Solutions. Make an Impact.

At SSO Logistics, we don't just move pallets , we keep businesses moving. As our business continues to grow, we're looking for an ambitious and customer\-focused Key Account Manager to join our team and take ownership of some of our most valued customer relationships.

If you're passionate about delivering outstanding service, identifying growth opportunities, and building long\-term partnerships, we'd love to hear from you.

The Role

As a Key Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts, ensuring exceptional service delivery while driving revenue growth and customer retention.

You will act as the main point of contact for your customers, working closely with operational teams to ensure expectations are exceeded and solutions are delivered efficiently.

Key Responsibilities

• Manage and develop relationships with key customer accounts.


• Serve as the primary point of contact for customer queries and escalations.


• Work closely with operational teams to ensure service excellence.


• Monitor KPIs and prepare customer performance reports.


• Build strong relationships across customer and internal stakeholder groups.


• Maintain accurate records within CRM systems.

• Proven experience in Account Management, Key Account Management, Business Development, or Customer Relationship Management.


• Logistics, transport, freight, or supply chain experience would be advantageous.


• Excellent communication and relationship\-building skills.


• Commercially aware with strong negotiation abilities.


• Organised and capable of managing multiple priorities.


• Confident working with data and performance metrics.


• Proactive, self\-motivated, and customer\-focused.

• Competitive salary.


• Company pension.


• Ongoing training and development.


• Career progression opportunities within a growing business.


• Supportive and collaborative working environment.

Don't just manage accounts. Manage success.

At SSO Logistics, you'll have the opportunity to work with major customers, influence business growth, and play a key role in shaping long\-term partnerships.

Pay: £29,000\.00\-£32,000\.00 per year

Benefits:

• Free parking

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