Italian Speaking Customer Support Representative
Location: On\-site at our high\-tech corporate headquarters in central Lisbon, Portugal.Work Schedule: A standard 40\-hour work week with rotational shifts spanning Monday through Sunday, from 08:00 to 20:00\.
Are you a fluent Italian speaker eager to trade your everyday routine for the coastal breezes and sunny hillsides of Lisbon? We are on the lookout for driven, customer\-oriented talent to join our high\-end global team.
In this role, you will lead a major project representing an international powerhouse in search engine technology. Acting as an online guide, you will help millions of users seamlessly navigate the digital world while fully embracing life in one of Europe's most vibrant seaside capitals.
The Mission: Perfecting the User Experience
As a Customer Support Advisor, you will serve as the crucial link to the Italian\-speaking market. Your main goal is to deliver quick, premier resolutions that help every user make the absolute most of the world's leading search platform.
- Omnichannel Support: Handle premium client interactions through telephone, email, and live chat to answer questions regarding platform features and digital configurations.
- Technical Troubleshooting: Act as a product specialist to identify and resolve account issues and technical errors with complete accuracy.
- Feature Optimization \& Insights: Help users navigate the platform effectively while gathering their feedback to send back to development teams for continuous system updates.
- Brand Standards: Maintain the exceptional reputation of a global tech giant by regularly meeting high\-quality benchmarks and performance goals.
Candidate Profile
We highly value natural talent and strong interpersonal communication skills. To guarantee you feel completely confident from day one, we offer an in\-depth, professional training program right when you start.
Requirements:
- Languages: Native or near\-native mastery of Italian, alongside a solid working knowledge of English (minimum B2 level) for cross\-team collaboration.
- Clear Communication: A natural ability to break down intricate technical processes into friendly, professional, and easy\-to\-understand terms.
- Tech Interest: A true curiosity about search engine technology and total comfort navigating various online platforms.
- Mindset: A proactive, solution\-focused attitude with the flexibility to thrive in a high\-energy, diverse workplace culture.
Perks \& Lifestyle Benefits
We provide a stable compensation and support package so you can comfortably adapt to the Portuguese lifestyle with peace of mind:
- Meal Allowance: A specific daily food stipend for each active workday, credited directly to an easy\-to\-use meal card.
- Immediate Healthcare: Full private medical and life insurance plans that take effect on your very first day of employment.
- Relocation Package: For international applicants moving from abroad, we offer full reimbursement for your flight ticket along with a private room in a premium, company\-managed shared flat.
- Bureaucracy Aid: Direct, personalized support from our local HR team to handle your Portuguese registration documents (such as getting your NIF and Social Security number) completely stress\-free.
Work Structure \& Growth
- Evenings Free: Because shifts run strictly between 08:00 and 20:00, your late nights are entirely yours to experience Lisbon's thriving social and cultural scene.
- Career Tracks: We prioritize internal promotions, offering clear pathways into Quality Assurance, Corporate Training, or Management roles.
How to Apply
If you are ready to kickstart a rewarding technology career while living in beautiful Lisbon, please submit your application and English resume today!
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