IT Team Manager
We are seeking a passionate and experienced Team Manager to lead our Niche Support and Data Quality teams.
This is a part‑time role, working three days per week (Wednesday to Friday, 9am–5pm), with a requirement to work in the office on Wednesdays at Police HQ, Portishead.
As IT Team Manager, you will lead and inspire teams of skilled professionals, ensuring the delivery of a high‑quality, customer‑focused IT service that directly supports frontline policing. A background in IT is not essential, but would be beneficial.
About the teams
Niche Support Unit (NSU)
The NSU manages and supports our force crime recording, intelligence, mobile policing and digital evidence systems. The team provides expert guidance to users, processes requests for change, and works closely with stakeholders to improve efficiency and reduce demand on frontline officers.
Data Quality Team
The Data Quality Team is responsible for maintaining the integrity and quality of data within the force crime and intelligence system. The team resolves duplicate and incomplete POLE (Person, Object, Location, Event) records, using internal police systems and approved external sources to ensure compliance with National Data Quality Standards.
Key responsibilities
Lead and inspire your teams to deliver high\-quality, customer\-focused IT support services.
Provide strong people leadership, including coaching, mentoring, and performance management, to build a motivated and high\-performing workforce.
Set and communicate clear objectives and priorities, ensuring teams remain focused on achieving service goals and delivering measurable outcomes.
Drive continuous improvement by reviewing existing processes and identifying opportunities to enhance efficiency, service quality, and innovation.
Champion a culture of innovation and change, supporting the implementation of new ways of working across the organisation.
Build and maintain effective relationships with key stakeholders and delivery partners, acting as a trusted point of contact and ensuring services meet business needs.
Manage stakeholder expectations proactively, balancing operational demands with strategic priorities to achieve successful outcomes.
Skills and experience
Proven experience in a team leadership or management role, with a strong track record of overseeing day\-to\-day operations, managing performance, and developing high\-performing teams.
Demonstrable experience of setting objectives, delegating work effectively, and managing workloads to consistently deliver against service level agreements (SLAs) and organisational priorities.
Strong people management skills, including coaching, mentoring, conducting performance reviews, and supporting employee development and engagement.
Ability to analyse complex information, identify trends and inefficiencies, and drive continuous improvement initiatives to enhance service delivery.
Excellent stakeholder management and communication skills, with the ability to build trusted relationships, influence decision\-making, and manage expectations at all levels.
A proactive, solutions\-focused mindset with the ability to balance operational demands and strategic priorities in a fast\-paced environment.
A strong customer focus, with a genuine commitment to delivering high\-quality support and improving the user experience.
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
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About us
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Diversity is a strength and individuality is an asset.
We recognise the benefit different life experience and perspectives can bring.
We are on a journey to become the most inclusive police force in the country.
Find out more about our benefits and culture
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
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Blended Working/ Hybrid Working
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Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
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Important information before you commence an application (for external applicants)
You will require the following detail to complete this application form:
National Insurance Number
Identification Detail e.g. passport
Address information including proof
Referee information
Full employment history including dates and any qualifications you may have attained
Tattoos \- you will also be requested to provide photos and describe of any visible tattoos you have
If the role requires you to drive you will also be required to upload details from your full driving licence including photos.
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Important information before you commence an application\- for ALL applicants
The application system only remains active on a single page for a period of 60 minutes.
Please ensure you allow time to complete your application fully as part complete pages do not save.
If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.
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