IT Systems Manager

Job Summary

UK Defence Services Ltd is seeking an experienced and highly capable IT Systems Manager to manage and develop the technology systems supporting our multi\-site security and facilities operations.

The successful candidate will take responsibility for the reliability, security and continuous improvement of our IT environment. This includes workforce\-management and rostering systems, time\-and\-attendance solutions, incident\-reporting platforms, CRM and client\-reporting systems, business email, cloud storage, company devices and user\-access controls.

The role requires a combination of technical knowledge, supplier management, strategic planning and the ability to communicate effectively with employees, clients and senior management.

Key Responsibilities

• Manage and develop the company’s IT systems, infrastructure and digital services.


• Oversee workforce\-management, employee rostering, time\-and\-attendance and incident\-reporting systems.


• Manage CRM, client\-reporting and other operational business platforms.


• Administer business email, cloud storage, company devices, software licences and user\-access permissions.


• Lead the selection, procurement, configuration, integration and implementation of new IT systems.


• Plan and manage system upgrades, migrations and technology\-improvement projects.


• Manage relationships with software providers, external IT contractors and technology suppliers, including service\-level performance.


• Monitor system availability and performance, investigate technical incidents and coordinate effective resolutions.


• Develop and maintain cybersecurity controls, data\-access procedures, system backups, disaster\-recovery arrangements and business\-continuity plans.


• Support compliance with UK GDPR and company data\-protection policies through appropriate technical controls.


• Maintain accurate IT asset, software\-licence, system\-access and incident records.


• Develop IT policies, procedures and staff guidance.


• Provide technical advice and training to employees to promote the secure and effective use of company systems.


• Prepare and manage the IT budget and recommend cost\-effective technology investments.


• Develop the company’s technology roadmap in line with its operational requirements and future growth.


• Report system performance, security risks, incidents and improvement plans to the Managing Director.

Requirements

• Relevant degree or professional qualification in information technology, computer science, information systems or a related subject, or substantial equivalent professional experience.


• Proven experience managing business IT systems, digital infrastructure or IT service delivery.


• Strong understanding of cloud\-based systems, user\-access management, system integration, data security, backups and disaster recovery.


• Experience managing software providers, external IT contractors or technology suppliers.


• Knowledge of cybersecurity principles, UK GDPR requirements and IT risk management.


• Experience planning and delivering system implementations, upgrades or migration projects.


• Strong analytical and problem\-solving abilities.


• Excellent organisational and project\-management skills.


• Strong written and verbal communication skills, including the ability to explain technical matters to non\-technical colleagues.


• Ability to work independently, manage competing priorities and maintain confidentiality when handling sensitive company, client and employee information.

Desirable Experience

• Previous experience working within the security, facilities\-management or workforce\-services industry.


• Understanding of SIA\-regulated security operations, including officer scheduling, compliance records, time and attendance, incident reporting and client reporting.


• Experience managing workforce\-management, rostering, CRM or operational reporting systems within a multi\-site organisation.


• Familiarity with the information\-security and confidentiality requirements associated with employee, client and security\-operational data.

Skilled Worker sponsorship may be available for an eligible candidate who meets the requirements of the role and all applicable UK immigration requirements.

UK Defence Services Ltd is an equal opportunities employer. All appointments are subject to satisfactory eligibility, employment and background checks.

Pay: £47,000\.00\-£55,000\.00 per year

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Financial planning services


• Free parking


• Gym membership


• Health \& wellbeing programme


• On\-site parking


• Relocation assistance


• Sick pay


• UK visa sponsorship


• Work from home

Ability to commute/relocate:

• Bury BL9 7AN: reliably commute or plan to relocate before starting work (preferred)

Experience:

• IT Systems Management : 1 year (preferred)


• Security and Facilities Management : 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• SIA (preferred)


• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• Bury BL9 7AN (required)

Willingness to travel:

• 100% (preferred)

Work Location: Hybrid remote in Bury BL9 7AN

This listing is from Indeed. View original listing ↗