IT Support Specialist

Radium Technologies Ltd. is a dynamic and growing Managed Service Provider (MSP), delivering IT solutions, cyber security and infrastructure services to clients across various industries. We specialise in cloud solutions, networking, IT security, and data migrations, improving business continuity and digital transformation for our customers. With a strong client\-centric approach, we provide expert\-level technical support, project management, and IT consultancy to small and medium enterprises.

As we expand our service portfolio and take on new clients — we are seeking an IT Support Specialist to ensure exceptional service delivery to our clients.

Key Responsibilities:

You will be responsible for handling the project and support service request queues, along with ensuring support requests are answered quickly and correctly. In many cases, you will address and support clients directly and be the main point of escalation with customers.

Technical Handling

· Support our growing customer base, remotely and in\-person.

· Be a first point of contact for customer technical queries and issues.

· Providing technical advice and mentoring to clients where required.

· Calling out to customers to deliver on\-site technical services.

· Regularly review the service request queue to determine where escalation is needed, or tickets can be closed.

· Maintain and improve internal and client infrastructure, including cloud environments (Azure, Microsoft 365\), networking, and security.

· Oversee firewall and VPN configurations, ensuring secure and optimized connectivity for clients.

• Managing and renewing warranties on critical IT client components.


• Cloud Migrations \- Transitioning from On\-Prem to Cloud.


• Azure Compute Builds \- Setting up virtual servers in Azure, Configuring Site\-To\-Site VPNs, Provisioning Azure SQL Databases, Azure Active Directory.


• Rolling out MDM (Microsoft InTune).


• Building SharePoint sites and advising end users on best practices.


• Rolling out Microsoft Defender for Endpoint and Defender for Office 365\.


• SonicWALL Firewall installations, Site\-To\-Site VPN, Client\-to\-Site VPN. Deploying SonicWAVE Wireless Access Points.

Pay: From €45,500\.00 per year

Benefits:

• Bike to work scheme


• Company pension


• Gym membership


• On\-site parking


• Private medical insurance


• Work from home

Application question(s):

• Are you authorised to work permanently and indefinitely in Ireland

Education:

• Bachelor's (required)

Experience:

• IT MSP: 3 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Sandyford, County Dublin

This listing is from Indeed. View original listing ↗